Little Helps

Every positive change matters. And together, they can add up to a big difference.

Little Helps.

Every positive change matters. And together, they can add up to a big difference.

At Tesco Mobile, our purpose of caring for human connection guides all our decisions and actions. We’re proud of what we’ve achieved so far. Since 2020, we’ve donated over £3 million of devices and connectivity through our Crisis partnership and Little Helps scheme and supported over 4000 charity groups. And we’re not stopping there.

We’ve partnered with Trussell to get connectivity to people facing hardship in the UK. We’ll help connect 50,000 more people by 2025. And that’s not all. We’ve also partnered with Internet Matters to help your family enjoy the benefits of connectivity safely and smartly.

1. Getting data to communities who need it most

We’re working with Trussell to get connectivity to people facing hardship in the UK. We’ll help connect 50,000 more people by 2025, distributing SIMs and data via food banks, as well as using our technology to help the food banks themselves run as effectively as possible. Find out more.

2. Little helps for your budget

We can all benefit from a little help with the cost of living right now. From making sure you’re spending less with us, to tips to get the most value from your plan, to where to go for debt advice and more. We've gathered lots of helpful advice and resources.

3. Keeping young people [and families] safe online

We want everyone to benefit from technology by using it safely and smartly. Find out how we support teachers, families and young people.

4. Keeping climate change in check

We are working hard to ensure we meet Tesco group’s target to be Net Zero in our own operations by 2035, and across our total emissions footprint by 2050. Learn more about Tesco’s sustainability commitments here.

5. Treating everyone fairly and equally

We’re continuing to create an inclusive place to work where we celebrate the cultures, personalities and preferences of all of our colleagues, and everyone is treated fairly and with respect.

6. Keeping your data safe

We take protecting your data very seriously. We’re independently certified to make sure we’re following the best standards, and we’re continually reviewing, testing and improving how best to keep everyone’s data secure.

7. Turning off electronic waste

We want to play our part in shaping a sustainable economy where there’s no electronic waste, and reusing, repairing, refurbishing and recycling are the norm. We now offer drop and go recycling at 500+ stores. You make a difference. We make it simple. Find out more here.

8. Safe shopping

We’re keeping a Covid safe environment for customers and colleagues in our stores. Find tips on how to get help and stay connected on our Safe shopping page.

The story so far

We’re proud of the positive difference we can make – and our ambitions grow every year. Since 2020, here’s what we’ve been doing:

2020

March
We launch TM Reconnects & our Little Helps scheme.
August
We start a 2-year partnership with Crisis, helping reconnect those experiencing homelessness.
December
Christmas SIM card campaign raises £75,000 for Crisis.

2021

January
Reconnects for Schools helps over 4000 pupils in 240 schools to stay connected to teachers and classmates during the 3rd lockdown.
September
‘Digital divide’ campaign highlights the issue of digital inclusion.
December
Our Meaningful gift campaign donates over 500 phones and 50 tablets, and raises £27,000 for Crisis at Christmas.

2022

July
Over £3 million worth of connectivity and devices donated, helping over 36,000 people.
August
We commit to helping another 50,000 people by 2025. We’ve now helped over 4,000 charities and organisations to date.
November
We start our partnership with the Trussell Trust.

2023

January
In partnership with the Trussell Trust, we launched 'The Little Helps Databank' & 'Connected food banks' schemes.
February
We launched our Little Digital Helps Toolkit together with Internet Matters.
October
Launched Alfie’s Magic Phone campaign, raising awareness around the importance of digital inclusion.
November
Launched our ‘Community Helps’ colleague volunteering offer, with up to 5 days a year to support local charities and communities.
December
Completed our first carbon footprint specific to Tesco Mobile, to help steer and measure our progress to net zero.
Awarded our first Community Fund donations, with 20 colleague nominated charities receiving £1,000 each to celebrate Tesco Mobile’s 20th birthday.

2024

February
Sponsored Safer Internet Day, helping drive important online safety conversations across the UK.
June
Over 3,000 colleagues trained in online safety to offer a little extra help to our customers and families.
October
Beat our goal, helping with over 55,000 SIM donations through the Little Helps Databank and set a new ambition to help connect over 150,000 people facing hardship by end of 2027.
November
Launched our Online Safety ‘conversation starters’ in partnership with Tesco’s ‘The Café’ and Frankie Bridge.