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Struggling to log in? Don’t worry - read our tips to help you get back into your account

It’s really easy to move from your current network to Tesco Mobile, there’s just a few simple steps to take to bring your number to Tesco Mobile

We're sorry you're thinking of moving on

To switch to a different network and take your number, simply text ‘PAC’ to 65075 for free from your Tesco Mobile phone.

To unlock your Tesco Mobile phone, you just need to complete the form below and then follow the instructions. 

  • We don’t charge to unlock Tesco Mobile pay monthly phones or Tesco Mobile pay as you go phones. 
  • We’ll text you within 7 days with the code and a link. 

Pay monthly customers

You might need extra data sometimes, especially if you're out and about and not on WiFi.  You’ve got two options to help you get the best value

  1.  Add a one-off data bundle or
  2.  Increase your monthly data allowance

More about pay monthly data bundles

Pay as you go customers

If you’re on Triple Credit or pay as you go Lite and you need more data, you can choose a monthly bundle from 500MB up to 8GB a month. 

It’s really easy to text 28948 for free to get your monthly bundle

More about pay as you go bundles

Frequently asked questions

If your new phone takes a different sized SIM you’ll need to keep the new SIM in your new device and Text SWAP to 23424 from your original SIM card.

If your new phone takes the same SIM card size as your current SIM card, you don’t need to do a SIM swap. Just take your current SIM card and put it in your new phone.

More about SIM swaps

Once you’ve given us your PAC or STAC code from your existing network, we’ll complete your switch to Tesco Mobile within one working day, if you give your PAC or STAC code to us before 6pm Monday to Thursday. Otherwise it may take longer, particularly on bank holidays. The most time you’ll have to wait is 5 days. This is the same for all mobile networks.

Switching Help

To link your phone to your Tesco Clubcard, text CLUBCARD to 28578 free from your Tesco Mobile phone and follow the instructions.

If you're on pay monthly, you can link your Clubcard in our free Tesco Mobile app

Yes - The easiest way to top-up someone else’s phone for them is online by selecting the ‘New user’ button and following the instructions.