Frequently asked questions
If your new phone takes a different sized SIM you’ll need to keep the new SIM in your new device and Text SWAP to 23424 from your original SIM card.
If your new phone takes the same SIM card size as your current SIM card, you don’t need to do a SIM swap. Just take your current SIM card and put it in your new phone.
Once you’ve given us your PAC or STAC code from your existing network, we’ll complete your switch to Tesco Mobile within one working day, if you give your PAC or STAC code to us before 6pm Monday to Thursday. Otherwise it may take longer, particularly on bank holidays. The most time you’ll have to wait is 5 days. This is the same for all mobile networks.
Download the Tesco Mobile app