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Go to BasketHelp logging in to your account
- Pay monthly
- Pay as you go Essentials
Having trouble logging in to My Account? Don’t worry - here are some ways we can help you get logged in:
- We can send your username to your registered email address.
- You can reset your password once you’ve answered some security questions so we can check who you are. We’ll send you an email and text with your forgotten password link which will be valid for 24 hours.
- Always check for unwanted spaces before or after your email or password.
You’ll need your username (the email you chose) and password to log into My Account. You chose these when you bought your contract and you’ll find your username in your order confirmation email.
We’ve added a two-step authentication process to help keep your account safe.
Here’s how it works:
- Once you’ve entered your username and password, you may be asked to enter a one time code.
- We'll send this to the main account holders phone. If you don't have access to the phone, you can click 'don't have access to my device' and enter the email address registered to your account instead.
- Once you’ve got your one time code, it’ll be valid for 20 minutes and after this you’ll need to request a new one.
- If you’ve recently cleared your browser’s cache or cookies, you may need to go through the above steps to login securely.
Too many failed attempts to log in may result in your account being locked.
To unlock your account you will need to reset your password. Once you’ve answered some security questions so we can check who you are, we’ll email and text you a forgotten password link which will be valid for 24 hours.
- Keep track of your usage
- View recent bills and see a breakdown of any charges
- View your tariff and upgrade status
- Make a payment
- Make changes to your bundles or safety buffer
- Update your home or email address
- Register your Tesco Clubcard
- Message our Customer Care team
... and so much more!
Text to download
Just text APP to 28901
Please note that My Account is not supported on Essentials.
The Tesco Mobile app offers the quickest and easiest way to manage Pay as you go Essentials. Or you can top up, manage your bundle and check your allowances by calling 4488.
Need more help? Contact us and we’ll be happy to help. Our social media team is also here to help. You can get in touch with them on Facebook and X. You can also manage your account and get in touch with us for help by downloading our app.