Home From Home

The inclusive roaming until 2026 is available to all pay monthly customers in and out of contract.

We regularly review our offers to make sure we’re offering our customers the best value. With this in mind, we have made a decision not to introduce EU roaming fees until 2026 to make sure customers travelling abroad can continue to benefit from our EU roaming offer. 

We're currently working on ways to give our customers simple and great-value connectivity when travelling within the EU from 2026. We'll share more details in due course.

We’ll make sure impacted customers have at least 30 days’ notice before we implement any changes. 

Pay monthly customers who joined us after 16th June 2022 will be subject to roaming charges from 2026.

Pay monthly customers (in and out of contract) who joined or upgraded before 16th June 2022 won’t be affected by any future roaming updates and will continue to use their UK data allowance at no extra cost in 48 Home From Home destinations in the EU and beyond until they choose to upgrade or change their contract.

There are no changes for our pay as you go customers. They will continue to enjoy Home From Home roaming at no extra cost.

We’ll be in touch with all impacted customers at least 30 days ahead of any roaming changes coming into effect, but no changes are planned for 2026.

We're currently working on ways to give our customers simple and great-value connectivity when travelling within the EU from 2026. We'll share more details in due course.

Customers who signed with Tesco Mobile on or after 16th June 2022 (or who will sign with Tesco Mobile in the future) have agreed that standard roaming charges will apply in Home From Home and other international destinations. The extension of our inclusive roaming offer until 2026 is a goodwill offering to our pay monthly customers. As such, there’s no change to existing contract prices, so customers won’t be able to cancel without incurring early cancellation penalties.

There’s no cap/usage limit.
If people want to limit their usage to avoid any unexpected charges, customers have the option to set a safety buffer – this can be set to £0 if they wish. Customers can manage this themselves through their account. It’s also possible to limit additional charges by switching roaming off before landing at their destination.

Customers travelling within the Republic of Ireland will continue to be able to use their UK mins, texts and data (included in their allowance). Standard out of bundle roaming rates apply. See tescomobile.com/roaming for full details.

Yes, it will. We can confirm customers travelling within the Republic of Ireland will continue to be able to use their UK mins, texts and data (included in their allowance). Standard out of bundle roaming rates apply.

Pay monthly customers will continue to receive Home From Home roaming until 2026. As the super-helpful network, we’re committed to providing our customers with great value, in a way that only Supermarket Mobile can. In addition to this, we offer: 

• Frozen prices for the length of a customer’s contract through Clubcard Prices. We’re proud to be one of the only networks to offer frozen prices. 
• The opportunity to collect Clubcard points (1 Clubcard point for every £1 spent on a Tesco Mobile bill). Plus all the other brilliant benefits a Tesco Clubcard provides, including exclusive savings on products, money off grocery and fuel bills, and vouchers to use with over 100 Reward Partners.
• Industry-leading customer care – we’ve been named the 2023 Uswitch Best Network for Customer Service, Best Pay Monthly Network and Best Pay Monthly Value for Money. And our colleagues aren’t on commission, so our customers will always get the right deal for them.

We will confirm dates in due course and all affected customers will receive at least 30 days’ notice of proposed charges.

Inadvertent roaming is when your phone connects to a network in a different country, even though you’re not actually in that country. For example, if you’re in Northern Ireland and close to the border, you could inadvertently roam to a network in the Republic of Ireland, which could lead to unexpected roaming charges (although the Republic of Ireland is one of our 48 Home From Home destinations, where there are no roaming fees until 2026). This could also happen in other countries when you’re close to borders, for example, in Turkey.

We’ll send you a text if your phone connects to a network in a different country. You can also check what network you’re connected to in your phone’s settings. Our helpful device guides can show you how to do this.

In your phone’s settings, you can turn off data roaming to avoid any data roaming charges. You can also turn off automatic network selection and instead manually select what network you want to connect to. Our device guides can show you how.

By setting a zero bill cap or safety buffer, you can make sure you never spend more on your bill than you’re happy to. You can manage your zero bill cap or safety buffer in our app or My Account.