Order tracking & delivery
Ordered from Tesco.com?
Frequently asked questions
We’ll send you an email with a link to track the delivery with DPD. On delivery day you’ll receive an email and text confirming your 1 hour delivery slot (between 8am and 8pm). You can also track your delivery using the DPD app. More information about the DPD app can be found on this video.
You can change the date and time of delivery if you need to. Details on how to do this are in the email and text message. You’ll need to sign for your delivery.
If you’re not in, DPD will attempt to leave your order with a neighbour. If there isn’t a neighbour available then they’ll leave a card with the info you need and they’ll try to deliver again the next working day. DPD will contact you by text or email to confirm the redelivery and will attempt 3 deliveries in total before returning the phone to us.
If you have a preferred neighbour you’d like DPD to leave it with or if you don’t want DPD to leave your order with any of your neighbours, you can set your preferences using the DPD app. The DPD app is available for iPhone and Android. Alternatively, enter your reference number and postcode on the DPD website to see your options.
No, we only deliver to your billing address.