Safe shopping

Living with Covid 19
Find out how we’re keeping you and our colleagues safe and tips on how to get help and stay connected

Safe shopping

Living with Covid 19
Find out how we’re keeping you and our colleagues safe and tips on how to get help and stay connected

All our Phone Shops are open

Most of our stores are open from 10am-7pm Monday to Saturday, Sundays vary.
To check opening hours, find your local Phone Shop

* Stringent daily cleaning routines are being followed

* Hearing loops are installed in all our Phone Shops

* We’re trialling Sensory Support Boxes in 50 Phone Shops across the UK to support neurodiverse customers. Click here to see if your local Phone Shop is included.

Other ways to shop & get help

If you can’t get to a Phone Shop for any reason, remember you can always get our latest deals online and over the phone, call 0800 030 40 30 . If you need help you can call our Customer Care team on 4455 from your Tesco Mobile phone or 0345 301 4455 from another phone

Free access to the information you need

You can now visit a range of helpful websites for free on your phone, without using any data, from financial support, to mental health and Government advice. This includes Government Covid-19 information, which gives you the latest guidance on how to protect yourself and others.

You can also call the UK 101 police non-emergency number for free.

Government text messages
UK_Gov may text you with information about coronavirus but they would never ask for your personal details, so please beware of potential scam messages.

Keeping in touch

Apps to help you stay in touch.

You can video call in groups or one-to-one using apps like WhatsApp, Facetime and Skype, and you can chat on messaging apps like Facebook Messenger. All these apps will use up data, so remember you can connect to Wi-Fi.

Watch our video on setting up WhatsApp on any smartphone

Watch our video on setting up FaceTime on iPhones

Watch our video on setting up Skype on any smartphone

Find out more about using Wi-Fi