Help & Support

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Additional support for our customers

If you need additional support to contact us or get information, we want to help you in any way we can. These are the services that can help your specific need.

Help with reading your bill

If you’re on pay monthly you can ask us to provide your bills in Braille, large print or audio. Just call Customer Care on 0345 301 4455 and we’ll do the rest.

Help with speaking to us

If you have difficulties speaking or hearing, you can use the New Generation Text Service (NGTS) app. This allows you to type what you want to say and an assistant will say the words for you. The assistant can also type the other person’s replies for you to read.

Take a look at our text service for hearing or voice impaired customers or alternatively find out more about NGTS on their website.

Other ways to contact us

If you’d rather not use the phone, there are other ways you can contact us.

Letting us know you need support

If you’re on pay monthly, with your permission we can record your specific needs. Then whenever you get in touch we’ll know how to help you straight away. Just let us know next time you contact us.