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Issue with your PAC or STAC?
If you’ve received a text from us to say there was an issue with your PAC or STAC, here’s what might have happened to your code:
You’ve already given us your code and we’re getting ready to transfer your number. Please make a call or send a text to get the process under way, then we’ll text you within 24 hours to give you a transfer date.
If it’s longer than 30 days since you requested your PAC or STAC, you’ll need to call your old network to request a new one. Then follow the ‘How to port’ instructions below.
Each PAC or STAC is unique to its mobile number, so please double check that you’ve given us the right PAC and mobile number then give us a call on 4455 from your Tesco Mobile phone and we’ll be happy to help.
You’ve changed your mind and told us you don’t want to transfer your number. If you would still like to transfer your old number, please follow the ‘How to port’ instructions below.
More than one number on your account?
Please log in to My Account and select:
- ‘Manage my details'
- 'Request your PAC code'
- Scroll down to the bottom of the page and select ‘Leaving Tesco Mobile?’
- Select the mobile number you are requesting a PAC code for
- Follow the steps to request your PAC or STAC