Billing

Your bill date is when your bill is produced and your allowances refresh.

You can view your bill two weeks before your payment date by going to your pay monthly My Account or the Tesco Mobile app. 

Watch our new billing support video above or go to our billing guide to help you if you’re having difficulty understanding your bill. 

You’ll get a text or email from us each month when your bill is ready, depending on which method you’ve chosen. Although we don’t send paper bills, all our online bills come in a print-friendly format. 

• Download the Tesco Mobile app
• or log into My Account and go to Bill
  

Once your bill is produced it will show your tariff charges along with the cost of any usage outside of your allowances. 

Your tariff is the cost of your usage and phone. If you’re on our Anytime Upgrade tariff you may have two tariff costs; one for the usage and one for the credit agreement.

When you take out a contract with us, your first month’s payment is taken at the time of your order. We’ll show this payment on your first bill under ‘Payments received’.

Your first bill will show two charges – charges from the date you took out your contract to the day before your bill date, and charges in advance from your bill date to the day before your next bill date. If you’ve brought your number with you, these charges may show against the number you were given when you joined us.

You’ll pay the amount that’s shown next to ‘Amount due’. Just under this, you’ll see the date we’ll take your payment from your chosen payment method.

To make sure you get the full benefit of your first month’s allowances, we’ll automatically roll over anything that’s left at the end of your first month with us, so you can use this in your second month.

These are charges for things that aren’t in your allowance, such as calling or texting non-UK numbers, premium rate numbers, 08 numbers or using your phone abroad.

These extra charges will appear on your next bill along with your monthly tariff.

Log in to the Tesco Mobile app or My Account to see your bill and any extra charges.

For more information go to prices and charges

A safety buffer allows you to set the amount you’re happy to spend above your monthly tariff on things not included in your monthly allowance. For more information go to safety buffers

If you'd like to view your bill as a summary, itemised or VAT invoice, you'll need to:

1. Log into My Account
2. Go to Bill
3. Click on the blue button arrow on a bill month
4. Scroll down and click Download bill
5. Select from the bill format drop down menu

Please note:  a VAT version is only available once the invoice has been paid.

It’s easy to view your credit agreement and annual statement:

1. Log into My Account.
2. Go to Manage account
3. Select Your Credit Agreement and tariff info
4. Here, you’ll find the credit agreement, statement to date, annual statement, what you’ve paid and outstanding balance for all the numbers on your account
5. Scroll to the number you want
6. On the drop-down, choose the document you want to view
7. Hit View

If you don’t pay your bill by the due date or if your regular direct debit or credit card payment is declined by your bank we will send reminders to you by SMS, email and letter.  SMS will be sent to the main subscription number on the account so make sure that is the bill payers number.

To check the main subscription number on your account go to My Account, and under Choose your subscription, check which number has (main) after the number in the drop down list.

To check or change your email address go to My Account, click on Manage account and view the Personal details

Missed payments could affect your credit rating and make it more difficult to get credit in the future.

If your Tesco Mobile account is disconnected due to non payment of your bills your debt will be passed to one of our service partners.  You’ll be able to arrange an affordable payment plan when they get in touch

You can collect Tesco Clubcard points with Tesco Mobile. You can also spend your Clubcard vouchers on your monthly Tesco Mobile bill when you convert them into Clubcard Partner vouchers. 

For more information go to our Clubcard support.

This is the last bill you’ll get from us and includes all costs right up until your last day with us. If you decide to leave Tesco Mobile before your contract ends, you’ll also have to pay an early termination charge, which is shown on your final bill. 

Any usage you make during the 30-day notice period will be included in your final bill. If you go over your allowances during this time, you’ll be charged standard rates.

Please don’t cancel your Direct Debit until the final bill has been paid. If your account is in credit, we’ll use those details to refund you.

Find out more about the Early Termination Charge