Billing

Your bill date is when your bill is produced and your allowances refresh.

You can view your bill two weeks before your payment date by going to your pay monthly My Account or the Tesco Mobile app. 

Watch our billing support video above if you’re having difficulty understanding your bill. 

You’ll get a text or email from us each month when your bill is ready, depending on which method you’ve chosen. Although we don’t send paper bills, all our online bills come in a print-friendly format. 

• Log in to My Account and go to Bill
• Or download the Tesco Mobile app

Once your bill is produced it will show your tariff charges along with the cost of any usage outside of your allowances. 

Your tariff is the cost of your usage and phone. If you’re on our Anytime Upgrade tariff you may have two tariff costs; one for the usage and one for the credit agreement.

When you take out a contract with us, your first month’s payment is taken at the time of your order. We’ll show this payment on your first bill under ‘Payments received’.

Your first bill will show two charges – charges from the date you took out your contract to the day before your bill date, and charges in advance from your bill date to the day before your next bill date. If you’ve brought your number with you, these charges may show against the number you were given when you joined us.

You’ll pay the amount that’s shown next to ‘Amount due’. Just under this, you’ll see the date we’ll take your payment from your chosen payment method.

To make sure you get the full benefit of your first month’s allowances, we’ll automatically roll over anything that’s left at the end of your first month with us, so you can use this in your second month.

These are charges for things that aren’t in your allowance, such as calling or texting non-UK numbers, premium rate numbers, 08 numbers or using your phone abroad.

These extra charges will appear on your next bill along with your monthly tariff.

Log in to or My Account or the Tesco Mobile app to see your bill and any extra charges.

For more information go to prices and charges

A safety buffer allows you to set the amount you’re happy to spend above your monthly tariff on things not included in your monthly allowance. For more information go to safety buffers

If you'd like to view your bill as a summary, itemised or VAT invoice, you'll need to:

1. Log into My Account
2. Go to Bill
3. Click on the blue button arrow on a bill month
4. Scroll down and click Download bill
5. Select from the bill format drop down menu

Please note:  a VAT version is only available once the invoice has been paid.

It’s easy to view your credit agreement and annual statement:

1. Log into My Account.
2. Go to Manage account
3. Select Your Credit Agreement and tariff info
4. Here, you’ll find the credit agreement, statement to date, annual statement, what you’ve paid and outstanding balance for all the numbers on your account

If you do not pay your bill by the due date or if your regular direct debit or credit cardpayment is declined by your bank, we’ll send overdue bill notifications to you via text, email
and letter.

Texts

• We’ll send texts to the number that’s listed as the Main subscription on your account, so please make sure this is the bill payer’s number. You can check which number is listed as the Main subscription on your account by logging into My Account and going to Choose your subscription. The number that has (Main) next to it in the drop-down list is the Main subscription. Here you can also change which number is listed as the Main subscription, if needed.

Emails

• You can check and, if needed, change your email address by logging into My Account, going to Manage account and selecting Personal details.

Letters

• We’ll send letters to you digitally – you can view these in My Account. Once you’re logged into My Account, you can request to get letters by post, if needed. If you have a credit agreement (CCA), we may send you notice of sum in arrears (NOSIA) and default notice letters, as well as any general messages about your account. If you have more than one credit agreement on your account, we’ll send NOSIA and default notice letters for each agreement. Alongside any overdue bill notifications we send you via letter, we’ll also send you a digital leaflet with helpful information.

If you’d like to make a one-off payment, you can do this by logging into My Account and going to Make a one-off payment.

To find out other ways to make a one-off payment, please go to Payments.

If you cannot pay your bill, our Payment Support team are here to help. You can get in touch with them by calling 0345 5914455 free from your Tesco Mobile phone between 8am and 6pm Monday to Friday. They may also reach out to you to talk through your options. For more information and other helpful contacts, please go to Unable to pay bill.

Please keep in mind, missed payments may affect your credit rating and make it harder for you to get credit in the future. If we close your account because you have unpaid bills, your debt will be passed to one of our service partners. They’ll get in touch with you, and you’ll be able to arrange an affordable payment plan with them.

You can collect Tesco Clubcard points with Tesco Mobile. You can also spend your Clubcard vouchers on your monthly Tesco Mobile bill when you convert them into Clubcard Partner vouchers. 

For more information go to our Clubcard support.

This is the last bill you’ll get from us and includes all costs right up until your last day with us. If you decide to leave Tesco Mobile before your contract ends, you’ll also have to pay an early termination charge, which is shown on your final bill. 

Any usage you make during the 30-day notice period will be included in your final bill. If you go over your allowances during this time, you’ll be charged standard rates.

Please don’t cancel your Direct Debit until the final bill has been paid. If your account is in credit, we’ll use those details to refund you.

Find out more about the Early Termination Charge