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Helping you stay safe from fraud

Your security is our priority at Tesco Mobile. Here are some top tips to help you spot suspicious activity and stay protected from fraud.

Always remember

We’ll never ask for sensitive information like passwords, passcodes, PINs or bank details over the phone, or via email, message or letter. If someone contacts you claiming to be from Tesco Mobile and asks for this information, it’s a scam.

If you’re ever unsure, trust your instincts and get in touch with us straight away via web chat, the Tesco Mobile app or social media. Or call us on 4455 free from a Tesco Mobile phone or 0345 301 4455 from any other phone – we’re here Monday–Friday 8am–9pm, Saturday 8am–8pm and Sunday 10am–6pm.

Top tips to spot and stop scammers

Be cautious of unexpected calls

Fraudsters may pose as a Tesco Mobile colleague, offering a deal that seems too good to be true and asking for things like one-time codes or answers to security questions. Never share these details. We do not have an outbound sales team at Tesco Mobile and we’ll never cold call you. If something does not feel right, just hang up.

Use strong, unique passwords

Use different passwords for your online accounts (banking, email, social media, etc). This helps stop fraudsters from getting into multiple accounts if they get hold of your login details.

Watch out for SIM swap and port out scams

These scams involve fraudsters moving your number to a new SIM or network. If you suddenly lose service unexpectedly or receive suspicious calls, emails, messages or letters, get in touch with us and your bank or card provider immediately.

Be alert to fake returns

Scammers may try to convince you to return a phone to a false address, so they can intercept or receive it. If you ever need to return anything, get in touch with us and we’ll arrange a collection. You’ll never need to send anything to us.

Here’s our returns address, for your information. If anyone asks you to send anything to a different address, let us know.

Tesco Mobile Returns Centre,
T.L.X Electrical,
Unit A,
1, 3 Crane Cl,
Denington Industrial Estate,
Wellingborough,
NN8 2QG.

Report scam texts

Forward suspicious texts to 7726 (which spells SPAM on your keypad). This helps mobile networks and authorities track and stop scammers.

Think you’ve been targeted?

Here’s what to do if you think you’ve been a victim of fraud or have received a suspicious call, email, message or letter:

1. Get in touch with us immediately and give as much detail as possible, including any crime reference numbers

2. Contact your bank or card provider if you think someone has your financial details

3. Report it to Action Fraud – the UK’s national fraud reporting centre

What happens next?

Once you report suspected fraud to us, our dedicated fraud team will investigate and update you within 20 working days. We’ll explain the steps taken and share advice to help you stay protected.