Click and Collect Frequently Asked Questions
We are making Click+Collect available at Tesco stores for selected pay monthly phones ordered online or over the phone. You can choose to collect your order for free from selected Tesco stores or have your order delivered for free to your home address. We have over 2,600 Tesco stores available for Click+Collect at the moment.
Use our Click+Collect store locator to find your nearest Tesco store for collection.
Collecting your order
Returning your order
You can’t return a device to your Click+Collect location. Our pay monthly returns article gives you all the information you need if you decide not to keep your phone.
Where’s my nearest Click+Collect store?
You can use our Click+Collect store locator to find your nearest Tesco store for collection.
What do I need to bring with me when collecting my order?
You’ll need to bring photo ID when you come to collect your parcel. Valid photo ID needs to be a driving licence, passport or Armed Forces ID card.
Can someone else collect my order on my behalf?
No, for security reasons the person who placed the order will need to collect their order themselves. You’ll need to bring photo ID when you come to collect your parcel.
We’ll keep your order at the collection point for 14 days if you can’t make it to the store right away. If you don’t collect your order within 14 days we’ll get in touch to find out if you want to cancel or re-order.