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Table of charges
| These things are included in your monthly allowance but if you use them outside of your allowances, it’ll cost you: | |
Calls – anytime (to any UK mobile or standard UK fixed line number 01, 02, 03 and between Home From Home destinations) |
55p/min |
Texts – anytime (to any UK mobile or standard UK fixed line number 01, 02, 03 and between Home From Home destinations) |
20p/message |
Using data (in the UK and within Home From Home destinations) |
10p per MB |
Listen to your voicemail (905) |
55p/min |
To call 999, 112 or 101 emergency services |
Free |
| 0345 numbers | 55p/min |
These things aren’t included in your monthly allowance and will cost you: |
|
Calling Customer Care (4455) |
Free |
Picture messaging |
55p/message |
Voicemail Callback service |
10p/min |
Tesco Mobile direct enquiries – 118323* |
£1.50/min and 55p/min access charge |
05 – numbers |
55p/min |
084/087/09/118 – numbers |
Service charge and 55p/min access charge |
080 – numbers |
Free |
Calls to Jersey, Guernsey and the Isle of Man numbers** (included if calling from a Home From Home destination) |
19p/min |
Texts to Jersey, Guernsey and the Isle of Man numbers** (included if calling from a Home From Home destination) |
6p/text |
* If you are a disabled customer then you can apply for free access to direct enquiries. To register for this service call 0800 587 0195 and request a form to register for the 195 service.
**Jersey, Guernsey and the Isle of Man prefixes: 01481, 01534, 01624, 074184, 07452, 07509, 07624, 077003, 077007, 077008, 07781, 07797, 07829, 078391, 078392, 078392, 078397, 078398, 079111, 079117, 079240, 079241, 079242, 079243, 079244, 079246, 079247, 079248, 079249, 07937, 074576
Calls and texts to the following numbers are also not included in your monthly allowance:
Numbers starting with 076, 07364, 074065, 074181, 074186, 074410, 077415, 0774417, 074516, 074517
Other non-standard or special 07 numbers
Minimum call charges (including Home From Home destinations) |
|
Standard, local, national or international call from the UK |
27p then charged by the second |
Standard calls (Region 2, 3 and 4*) |
Charges depend on the region*. 1 minute to make a call, 1 minute to receive a call, then charged by the second |
Tesco Mobile direct enquiries |
1 minute, then charged by the second |
Premium rate and other directory enquiries |
Charges depend on the service provider. For more details, contact the service provider |
Access charge |
55p/min - 1 minute minimum then charged by the second |
*The region depends on where in the world you are. Find out more about roaming costs (abroad to the UK) and international costs (UK to abroad).
Rounding call charges and call duration
All calls are charged at one second intervals, so if you end a call part-way through a second, the time will be rounded up to the next second - for example, if a call lasts 44.5 seconds, we'll round it up to 45 seconds. We round up charges to the nearest penny as we're unable to bill you for anything less than that. For example, if the cost of a call was £1.01005, we'll round it up to £1.02.
Lost device reception
If for any reason you lose device reception while you're on a call, for example when you go through a tunnel, you'll continue to be charged for that call for up to 18 seconds.
For more information, please read our pay monthly T&Cs.