Capped contracts

Cap your contract
Stay on top of your bill












Capped contracts

Cap your contract
Stay on top of your bill

No scary bills

At Tesco Mobile, we want to help make your life easier. You can cap your bill, so you’ll know how much it’s going to be each month. You won’t need to worry about overspending and getting a scary bill.

 

 

You're in control

Choose your cap

You decide how much you want to spend on top of your monthly tariff price, from zero to £100. Your bill won’t go higher than that.

If you don’t want to spend any extra, you can choose a zero bill cap. You won’t be able to do anything apart from use your monthly minutes, texts and data, so your bill will never be higher than your tariff price.

A safety buffer for extras

Sometimes you might spend a bit more on things outside your monthly allowance of data, minutes and texts:

  • Calling or texting premium rate numbers
  • Calling 101 or 05 numbers
  • Making international calls
  • Using extra data, minutes or texts

 

When you cap your bill you have complete control over how much you spend on these extras each month. So you can be happy in the knowledge that you’ll never get a shocker of a phone bill. Another little thing that makes a big difference.

How to cap your contract

If you’re about to join us, you can pick your safety buffer or zero bill cap when you choose your pay monthly deal.

If you’re already with us, you can add, change or remove your safety buffer or zero bill cap in My Account or in our app.

Frequently asked questions

A safety buffer or zero bill cap will give you control over your mobile bill. Your safety buffer will give you the freedom to use more than your monthly tariff if you want. And you’ll always have the flexibility to move your safety buffer up or down.

Or you can select a zero bill cap, which means that you won’t be able to spend anything above your monthly allowance. You won’t be able to do things like send picture messages, call premium rate numbers, call international numbers or use extra minutes, texts or data.

You’ll only be charged more than your tariff amount if you do things not included in your monthly allowance, such as sending picture messages, calling premium rate numbers, calling international numbers or using extra minutes, texts or data. These will come out of your safety buffer, or if you have a zero bill cap, you won’t be able to do them at all.
With a Capped contract, you’ll never be able to use more than the safety buffer or zero bill cap you’ve chosen.

It’s really up to you. Say you never want to spend more than £15 a month. Pick a £10 tariff and give yourself a safety buffer of £5. Or, if you don’t want to spend anything above your monthly allowance at all, choose a zero bill cap. The choice is yours.

Yes, you can view, change or add a safety buffer or zero bill cap in our Tesco Mobile app or My Account. You can also call us on 4488, free from your Tesco Mobile phone

We’ll text you when you’ve nearly used up your safety buffer. Then we’ll text you again when you’ve used it all up.

If you use up all your safety buffer, you can still use any minutes, texts or data you’ve got left in your monthly allowance. You just won’t be able to use any extra minutes, texts or data, or do anything not included in your allowance. You’ll still be able to receive calls and texts.

To use your phone as normal again, you can make a payment towards your bill or increase your safety buffer.

If you’re traveling in any of our 48 Home From Home destinations, you can use the data from your allowance, just like you would at home. After that, you’ll pay standard UK rates for data.

If you pick a safety buffer of £40 or less, we’ll limit the total amount you can spend on data, calls and texts abroad to £40 in your bill month.

If you pick a safety buffer higher than £40, you’re accepting that you could spend over £40 on data abroad. But we’ll still apply the total safety buffer you’ve chosen for all minutes, texts and data, whether you’re in the UK or abroad.

Before you travel, you might want to consider turning off data roaming to avoid extra costs.

When you’re buying your phone online, just tick the ‘Yes, cap my bill please’, then choose your safety buffer amount or a zero bill cap. You can change this any time in our Tesco Mobile app or My Account. You can also call us on 4488, free from your Tesco Mobile phone.

No other network gives you all this

Get rewards with your Family, with Family Perks

Every month, you and your family can choose rewards like extra data, money off your bill and more, if you’re on Tesco Mobile together.

Double up with Clubcard & collect points too

Use your Clubcard vouchers to save on pay monthly, and collect 1 point for every £1 you spend on pay monthly and pay as you go.

We keep our contracts like our peas – frozen

Unlike other networks, we’ve never increased our customers’ prices mid-contract. Every Little Helps.