Home From Home

No extra charges in Europe and beyond 
Use your phone just like you do at home, at no extra cost











 

Home from home

No extra charges in Europe and beyond 
Use your phone just like you do at home, at no extra cost

What's Home From Home?

Take your minutes, texts and data with you to 48 destinations in Europe and beyond. Use your phone just like you do at home at no extra cost.

 

 


No Brexit changes to EU roaming (Home From Home)

Our Home From Home service has not changed. You can still use your data, minutes and texts in Europe as you would at home. We have no current plans to re-introduce roaming charges in European countries following the UK’s departure from the EU on 1 January 2021. If anything changes, we’ll contact all our customers to let them know.

No scary holiday phone bills

There’s no set-up and no hidden charges…

  • Use your monthly data for maps, chats, selfies & anything else you fancy
  • Call and text family back home in the UK and in Home From Home destinations
  • Receive calls & texts with no extra charges

And if you use up your monthly allowances, you only pay UK standard rates, just like you do at home.

So you can enjoy your holiday. Every little helps.

How to get Home From Home

You don’t need to do anything – just go on holiday! When you get there, simply use your phone as normal.

Avoid scary bills
If you’re on a Capped contract, remember that your bill will never be more than you expect.

Find out more about Capped Contracts

Need more data while you’re away?
Just add a data bundle anytime in our app or My Account

Frequently asked questions

With Home From Home you can use your phone in our 48 European Home From Home destinations just like you do at home. You can use your minutes, texts and data as normal, and if you run out, you just pay our standard rates as you would at home. All our customers can get Home From Home, on both pay monthly and pay as you go.

Along with all the EU countries, we've also added lots of other popular destinations. Here's the full list:

  • Austria
  • Azores
  • Belgium
  • Bulgaria
  • Canary Islands
  • Croatia
  • Republic of Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • French Guyana
  • Germany
  • Gibraltar
  • Greece
  • Guadeloupe
  • Guernsey
  • Hungary
  • Iceland
  • Ireland (Republic of)
  • Isle of Man
  • Jersey
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Madeira
  • Malta
  • Martinique
  • Mayotte
  • Monaco
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Reunion
  • Romania
  • San Marino
  • Slovakia
  • Slovenia
  • Spain
  • St. Martin
  • St. Barts
  • Sweden
  • Switzerland
  • Vatican City

In any of our 48 Home From Home destinations, when you call, text or use data it will come out of your monthly allowances or bundles. If you run out of your allowances or bundles you’ll just pay the same standard rates that you’d pay in the UK. Here are our pay monthly rates and our pay as you go rates.

And while you’re in a Home From Home destination, you can also call or text mobiles and landlines in any other Home From Home destination and it’ll work in exactly the same way.

In any of our 48 Home From Home destinations, when you call, text or use data it will come out of your monthly allowances or bundles. If you run out of your allowances or bundles you’ll just pay the same standard rates that you’d pay in the UK. Here are our pay monthly rates and our pay as you go rates.

And while you’re in a Home From Home destination, you can also call or text mobiles and landlines in any other Home From Home destination and it’ll work in exactly the same way.

Home From Home isn’t meant for people who live abroad, so we have some limits to stop that happening. Read our fair usage policy.

You can now use your allowances in the UK and when you’re in any of our Home from Home destinations.

Your tariff now includes:

  • A minutes allowance for calling standard UK mobile numbers, UK landlines starting with 01, 02 and 03 and standard numbers in Home From Home destinations*
  • A text allowance of 5000 messages to text standard UK numbers and standard numbers in Home From Home destinations*
  • A data allowance** for using apps, going online, sending and receiving emails, downloading music and streaming video when you’re in the UK and any of our Home From Home destinations

* When you’re in a Home From Home destination
**Note: a few of our phone tariffs don’t include data

Calling Home From Home destinations from the UK isn’t included in your allowances. To find out what’s not included in your allowances, please check our terms and conditionspay monthly rates and pay as you go rates

You can use all the minutes, texts and data in your monthly allowances or bundles. You can also use any free bundles from things like Family Perks, loyalty bundles and free credit from Triple Credit. And you can use any one-off bundles that you buy during the month as well.

If you want to use more than this, you can, but you’ll pay our standard pay monthly rates or standard pay as you go rates, just like you would at home.

We’ll text you if you’re near any of your limits and let you know your options.

Home From Home isn’t meant for people who don’t live in the UK, so we have some limits to stop that happening. If you spend more time in Home from Home destinations (than in the UK and the rest of the world), or if you use more of your allowances in Home from Home destinations than in the UK and the rest of the world, then we’ll apply the fair usage policy.

This means that when you use your phone, you’ll still use up your monthly allowances or bundles and then when they run out you’ll pay our standard rates, but on top of that we’ll also add an additional surcharge. If we’re going to do this, we’ll text you first to let you know what your options are.

No, that has different rates and is called international calling

We’ll send you a welcome text whenever you arrive in a new country. This will include a link to the Home From Home page on our website. It’ll also remind you that you can call 280 free any time while you’re away for info.

We’ll send you a welcome text whenever you arrive in a new country. This will include a link to the Home From Home page on our website. It’ll also remind you that you can call 280 free any time while you’re away for info.

Our Home From Home destinations are mainly in Europe. Here’s our rest of the world pricing

No, it’s just the same as using your phone in the UK. When you’re in Home From Home destinations, your minutes, texts and data will come from your bundles, otherwise they’ll come off your balance (including your free credit from Triple Credit).

No other network gives you all this

Save with Clubcard

Watch your savings add up with Clubcard – collect points, spend your vouchers and save even more with Clubcard Plus.

Award-winning network

The Which? Utilities Brand of the Year for 2021… A Which? Recommended Provider for 11 years running… Ofcom’s least-complained-about mobile network for 7 straight years… Hear what the experts have to say about us.

We keep our prices frozen

Unlike other networks, we’ve never increased our customers’ prices mid-contract. Every Little Helps.

The Small Print

When periodically travelling in our Home From Home Destinations (HFH), calls and texts to standard UK landlines, UK mobile numbers, HFH landlines, HFH mobiles as well as data usage, will be charged as in the UK. Usage beyond a Fair Usage Policy may attract other charges. Full details, current list of HFH Destinations, charges, and terms are available at tescomobile.com/terms