Home From Home

  • What is Home From Home?

    Use your phone in Europe just like you do at home

    Take your minutes, texts and data with you to 48 European destinations – no roaming charges & no scary bills when you get home.

    • Post selfies, watch videos, whatever you fancy. Use your data in Europe, just like you do at home
    • Having a great time? Boast away. Calls and texts come out of your allowances
    • Used up your minutes, texts or data? No worries, you just pay our standard UK rates
    • Want to call a restaurant near your hotel? Local calls also come out of your allowances
    • Heading off the tourist track? You’ve got 48 European destinations where you can use your allowances
    • Plus, it’s free to receive calls and texts in all of our Home From Home destinations too

    Home From Home destinations

    Along with all the EU countries, we’ve also added lots of other popular destinations. Here’s the full list:

    Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Jersey, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Slovakia, Slovenia, Spain, St. Martin, St. Barts, Sweden, Switzerland, Vatican City.

    *Calls are unavailable from French Guyana, Guadeloupe, Martinique, Mayotte, Reunion, St Barts and St Martin

    How do I get it?

    All our customers get Home From Home automatically from 15 June 2017. You don’t need to do anything, just use your phone as normal.

    Need more data on your travels?

    Enjoy data flexibility on pay monthly – increase your monthly data or buy a one-off data bundle in My Account or in our app.

    How do I get it?

    Relax, you can cap your bill so it’s never more than you expect.

    We’ll keep you up to date

    We’ll text you when you’re getting close to your usage limits, so you don’t have to worry about going over without knowing.

    Still got questions?


    The small print

    When periodically travelling in our Home From Home Destinations (HFH), calls and texts to standard UK landlines, UK mobile numbers, HFH landlines, HFH mobiles as well as data usage, will be charged as in the UK. Usage beyond a Fair Usage Policy may attract other charges. Full details, current list of HFH Destinations, charges, and terms are available at tescomobile.com/terms

  • Costs on pay monthly

    When you use your phone in any of our 48 Home From Home destinations, this is what it’ll cost.

     

    Calls to UK & Home From Home numbers From your monthly minutes
    Texts to UK & Home From Home numbers From your monthly texts
    Using data From your monthly data
    Voicemail From your monthly minutes
    Calling Customer Care From your monthly minutes
    Picture messages 25p a message

    • From your safety buffer (if you’re on a Capped contract)

    OR

    • On top of your monthly tariff
    Calls & texts while you’re away Free to receive
    Surcharge (applied if our fair usage policy is exceeded) 0.59p per MB

    There’s also a fair usage policy

     

    What happens if I use up all my minutes, texts, data, free credit or bundles while I’m in a Home From Home destination?
    You’ll pay our standard UK rates, unless you buy an additional bundle, which you can use in Home From Home countries just like you do in the UK.

     

    Are there any limits?

     

    If you’re a Capped customer and you’ve used up all your minutes, texts or data and your safety buffer, then you’ll need to make a payment or increase your safety buffer. You can do this in the pay monthly app, in My Account or by calling 4488 free from your Tesco Mobile phone. If you don’t want to make a payment or increase your safety buffer, don’t worry, you’ll still be able to receive calls and texts.

     

    Still got questions?


    The small print

    When periodically travelling in our Home From Home Destinations (HFH), calls and texts to standard UK landlines, UK mobile numbers, HFH landlines, HFH mobiles as well as data usage, will be charged as in the UK. Usage beyond a Fair Usage Policy may attract other charges. Full details, current list of HFH Destinations, charges, and terms are available at tescomobile.com/terms

  • Costs on pay as you go

    When you use your phone in any of our 48 Home From Home destinations, this is what it’ll cost.

     

    Calls to UK & Home From Home numbers Your call rate

    • From your free credit or call bundle

    OR if you don’t have free credit or a bundle

    • From your top-up
    Texts to UK & Home From Home numbers Your text rate

    • From your free credit or text bundle

    OR if you don’t have free credit or a bundle

    • From your top-up
    Using data Your data rate

    • From your free credit or data bundle

    OR if you don’t have free credit or a bundle

    • From your top-up
    Voicemail Your UK rate (15p a minute)
    Calling Customer Care Your UK rate (20p a minute)
    Picture messages Your UK rate (25p a message)
    Calls & texts while you’re away Free to receive
    Surcharge (applied if our fair usage policy is exceeded) 0.59p per MB

     

    There’s also a fair usage policy

     

    Still got questions?


    The small print

    When periodically travelling in our Home From Home Destinations (HFH), calls and texts to standard UK landlines, UK mobile numbers, HFH landlines, HFH mobiles as well as data usage, will be charged as in the UK. Usage beyond a Fair Usage Policy may attract other charges. Full details, current list of HFH Destinations, charges, and terms are available at tescomobile.com/terms

  • FAQs

    Frequently asked questions

    What is Home From Home?

    With Home From Home you can use your phone in our 48 European Home From Home destinations just like you do at home. You can use your minutes, texts and data as normal, and if you run out, you just pay our standard rates as you would at home. All our customers can get Home From Home, on both pay monthly and pay as you go.

    Which destinations are included in Home From Home?

    Along with all the EU countries, we’ve also added lots of other popular destinations. Here’s the full list:

    • Austria
    • Azores
    • Belgium
    • Bulgaria
    • Canary Islands
    • Croatia
    • Republic of Cyprus
    • Czech Republic
    • Denmark
    • Estonia
    • Finland
    • France
    • French Guyana
    • Germany
    • Gibraltar
    • Greece
    • Guadeloupe
    • Guernsey
    • Hungary
    • Iceland
    • Ireland
    • Isle of Man
    • Jersey
    • Italy
    • Latvia
    • Liechtenstein
    • Lithuania
    • Luxembourg
    • Madeira
    • Malta
    • Martinique
    • Mayotte
    • Monaco
    • Netherlands
    • Norway
    • Poland
    • Portugal
    • Reunion
    • Romania
    • San Marino
    • Slovakia
    • Slovenia
    • Spain
    • St. Martin
    • St. Barts
    • Sweden
    • Switzerland
    • Vatican City
    How does it work?

    In any of our 48 Home From Home destinations, when you call, text or use data it will come out of your monthly allowances or bundles. If you run out of your allowances or bundles you’ll just pay the same standard rates that you’d pay in the UK. Here are our pay monthly rates and our pay as you go rates.

    And while you’re in a Home From Home destination, you can also call or text mobiles and landlines in any other Home From Home destination and it’ll work in exactly the same way.

    Home From Home isn’t meant for people who live abroad, so we have some limits to stop that happening. Read our fair usage policy.

    What's included in my monthly allowance?

    You can now use your allowances in the UK and when you’re in any of our Home from Home destinations.

    Your tariff now includes:

    • A minutes allowance for calling standard UK mobile numbers, UK landlines starting with 01, 02 and 03 and standard numbers in Home From Home destinations*
    • A text allowance of 5000 messages to text standard UK numbers and standard numbers in Home From Home destinations*
    • A data allowance** for using apps, going online, sending and receiving emails, downloading music and streaming video when you’re in the UK and any of our Home From Home destinations

    * When you’re in a Home From Home destination
    **Note: a few of our phone tariffs don’t include data

    Calling Home From Home destinations from the UK isn’t included in your allowances. To find out what’s not included in your allowances, please check our terms and conditions, pay monthly rates and pay as you go rates

    How many minutes, texts and data can I use in Home From Home?

    You can use all the minutes, texts and data in your monthly allowances or bundles. You can also use any free bundles from things like Family Perks, loyalty bundles and free credit from Triple Credit. And you can use any one-off bundles that you buy during the month as well.

    If you want to use more than this, you can, but you’ll pay our standard pay monthly rates or standard pay as you go rates, just like you would at home.

    How do I know if I'm getting close to my bundle or credit limits?

    We’ll text you if you’re near any of your limits and let you know your options.

    Are there any restrictions?

    Home From Home isn’t meant for people who don’t live in the UK, so we have some limits to stop that happening. If you spend more time in Home from Home destinations (than in the UK and the rest of the world), or if you use more of your allowances in Home from Home destinations than in the UK and the rest of the world, then we’ll apply the fair usage policy.

    This means that when you use your phone, you’ll still use up your monthly allowances or bundles and then when they run out you’ll pay our standard rates, but on top of that we’ll also add an additional surcharge. If we’re going to do this, we’ll text you first to let you know what your options are.

    Does it include calling from the UK to the Home From Home destinations?

    No, that has different rates and is called international calling

    How will I know if I'm in a Home From Home destination?

    We’ll send you a welcome text whenever you arrive in a new country. This will include a link to the Home From Home page on our website. It’ll also remind you that you can call 280 free any time while you’re away for info.

    Where can I find out more while I'm away?

    We’ll send you a welcome text whenever you arrive in a new country. This will include a link to the Home From Home page on our website. It’ll also remind you that you can call 280 free any time while you’re away for info.

    What about the rest of the world?

    Our Home From Home destinations are mainly in Europe. Here’s our rest of the world pricing

    Is it any different on pay as you go?

    No, it’s just the same as using your phone in the UK. When you’re in Home From Home destinations, your minutes, texts and data will come from your bundles, otherwise they’ll come off your balance (including your free credit from Triple Credit).


    The small print

    When periodically travelling in our Home From Home Destinations (HFH), calls and texts to standard UK landlines, UK mobile numbers, HFH landlines, HFH mobiles as well as data usage, will be charged as in the UK. Usage beyond a Fair Usage Policy may attract other charges. Full details, current list of HFH Destinations, charges, and terms are available at tescomobile.com/terms