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Our Home From Home service has not changed. You can still use your data, minutes and texts in Europe as you would at home. We have no current plans to re-introduce roaming charges in European countries following the UK’s departure from the EU on 1 January 2021. If anything changes, we’ll contact all our customers to let them know.
Take your minutes, texts and data with you to 48 destinations in Europe and beyond. Use your phone just like you do at home at no extra cost.
These are all the things you can do. No set-up, no extra charges…
And if you use up your monthly allowances, you only pay UK standard rates, just like you do at home.
So no scary holiday phone bills. Every little helps.
You don’t need to do anything – just go on holiday! When you get there, simply use your phone as normal.
Avoid scary bills
If you’re on a Capped contract, remember that your bill will never be more than you expect.
Find out more about Capped Contracts
Need more data while you’re away?
Just add a data bundle anytime in our app or My Account
All the EU countries are included, and we’ve added more holiday destinations to help you stay in touch while you’re away.
| EU countries | Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland (Republic of), Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Azores, Canary Islands, French Guyana, |
| More places in Europe and beyond | Gibraltar, Guadeloupe, Guernsey, Iceland, Isle of Man, Jersey, Liechtenstein, Madeira, Martinique, Mayotte, Monaco, Norway, Reunion, San Marino, St. Martin, St. Barts, Switzerland, Vatican City |
*Calls are unavailable from French Guyana, Guadeloupe, Martinique, Mayotte, Reunion, St Barts and St Martin
When periodically travelling in our Home From Home Destinations (HFH), calls and texts to standard UK landlines, UK mobile numbers, HFH landlines, HFH mobiles as well as data usage, will be charged as in the UK. Usage beyond a Fair Usage Policy may attract other charges. Full details, current list of HFH Destinations, charges, and terms are available at tescomobile.com/terms
With Home From Home you can use your phone in our 48 European Home From Home destinations just like you do at home. You can use your minutes, texts and data as normal, and if you run out, you just pay our standard rates as you would at home. All our customers can get Home From Home, on both pay monthly and pay as you go.
Along with all the EU countries, we’ve also added lots of other popular destinations. Here’s the full list:
In any of our 48 Home From Home destinations, when you call, text or use data it will come out of your monthly allowances or bundles. If you run out of your allowances or bundles you’ll just pay the same standard rates that you’d pay in the UK. Here are our pay monthly rates and our pay as you go rates.
And while you’re in a Home From Home destination, you can also call or text mobiles and landlines in any other Home From Home destination and it’ll work in exactly the same way.
Home From Home isn’t meant for people who live abroad, so we have some limits to stop that happening. Read our fair usage policy.
In any of our 48 Home From Home destinations, when you call, text or use data it will come out of your monthly allowances or bundles. If you run out of your allowances or bundles you’ll just pay the same standard rates that you’d pay in the UK. Here are our pay monthly rates and our pay as you go rates.
And while you’re in a Home From Home destination, you can also call or text mobiles and landlines in any other Home From Home destination and it’ll work in exactly the same way.
Home From Home isn’t meant for people who live abroad, so we have some limits to stop that happening. Read our fair usage policy.
You can now use your allowances in the UK and when you’re in any of our Home from Home destinations.
Your tariff now includes:
* When you’re in a Home From Home destination
**Note: a few of our phone tariffs don’t include data
Calling Home From Home destinations from the UK isn’t included in your allowances. To find out what’s not included in your allowances, please check our terms and conditions, pay monthly rates and pay as you go rates
You can use all the minutes, texts and data in your monthly allowances or bundles. You can also use any free bundles from things like Family Perks, loyalty bundles and free credit from Triple Credit. And you can use any one-off bundles that you buy during the month as well.
If you want to use more than this, you can, but you’ll pay our standard pay monthly rates or standard pay as you go rates, just like you would at home.
We’ll text you if you’re near any of your limits and let you know your options.
Home From Home isn’t meant for people who don’t live in the UK, so we have some limits to stop that happening. If you spend more time in Home from Home destinations (than in the UK and the rest of the world), or if you use more of your allowances in Home from Home destinations than in the UK and the rest of the world, then we’ll apply the fair usage policy.
This means that when you use your phone, you’ll still use up your monthly allowances or bundles and then when they run out you’ll pay our standard rates, but on top of that we’ll also add an additional surcharge. If we’re going to do this, we’ll text you first to let you know what your options are.
No, that has different rates and is called international calling
We’ll send you a welcome text whenever you arrive in a new country. This will include a link to the Home From Home page on our website. It’ll also remind you that you can call 280 free any time while you’re away for info.
We’ll send you a welcome text whenever you arrive in a new country. This will include a link to the Home From Home page on our website. It’ll also remind you that you can call 280 free any time while you’re away for info.
Our Home From Home destinations are mainly in Europe. Here’s our rest of the world pricing
No, it’s just the same as using your phone in the UK. When you’re in Home From Home destinations, your minutes, texts and data will come from your bundles, otherwise they’ll come off your balance (including your free credit from Triple Credit).
You can still use your data, minutes and texts in European countries as you would at home as part of our Home From Home service. We have no current plans to re-introduce roaming charges in European countries following the UK’s departure from the EU on 1 January 2021. If anything changes, we’ll contact all our customers to let them know.