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Take your minutes, texts and data with you to 48 European destinations – no roaming charges & no scary bills when you get home.
Along with all the EU countries, we’ve also added lots of other popular destinations. Here’s the full list:
Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Jersey, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Slovakia, Slovenia, Spain, St. Martin, St. Barts, Sweden, Switzerland, Vatican City.
*Calls are unavailable from French Guyana, Guadeloupe, Martinique, Mayotte, Reunion, St Barts and St Martin
All our customers get Home From Home automatically from 15 June 2017. You don’t need to do anything, just use your phone as normal.
Enjoy data flexibility on pay monthly – increase your monthly data or buy a one-off data bundle in My Account or in our app.
Relax, you can cap your bill so it’s never more than you expect.
We’ll text you when you’re getting close to your usage limits, so you don’t have to worry about going over without knowing.
When periodically travelling in our Home From Home Destinations (HFH), calls and texts to standard UK landlines, UK mobile numbers, HFH landlines, HFH mobiles as well as data usage, will be charged as in the UK. Usage beyond a Fair Usage Policy may attract other charges. Full details, current list of HFH Destinations, charges, and terms are available at tescomobile.com/terms
When you use your phone in any of our 48 Home From Home destinations, this is what it’ll cost.
| Calls to UK & Home From Home numbers | From your monthly minutes |
|---|---|
| Texts to UK & Home From Home numbers | From your monthly texts |
| Using data | From your monthly data |
| Voicemail | From your monthly minutes |
| Calling Customer Care | From your monthly minutes |
| Picture messages | 25p a message
OR
|
| Calls & texts while you’re away | Free to receive |
| Surcharge (applied if our fair usage policy is exceeded) | 0.49p per MB |
There’s also a fair usage policy
What happens if I use up all my minutes, texts, data, free credit or bundles while I’m in a Home From Home destination?
You’ll pay our standard UK rates, unless you buy an additional bundle, which you can use in Home From Home countries just like you do in the UK.
If you’re a Capped customer and you’ve used up all your minutes, texts or data and your safety buffer, then you’ll need to make a payment or increase your safety buffer. You can do this in the pay monthly app, in My Account or by calling 4488 free from your Tesco Mobile phone. If you don’t want to make a payment or increase your safety buffer, don’t worry, you’ll still be able to receive calls and texts.
When periodically travelling in our Home From Home Destinations (HFH), calls and texts to standard UK landlines, UK mobile numbers, HFH landlines, HFH mobiles as well as data usage, will be charged as in the UK. Usage beyond a Fair Usage Policy may attract other charges. Full details, current list of HFH Destinations, charges, and terms are available at tescomobile.com/terms
When you use your phone in any of our 48 Home From Home destinations, this is what it’ll cost.
| Calls to UK & Home From Home numbers | Your call rate
OR if you don’t have free credit or a bundle
|
|---|---|
| Texts to UK & Home From Home numbers | Your text rate
OR if you don’t have free credit or a bundle
|
| Using data | Your data rate
OR if you don’t have free credit or a bundle
|
| Voicemail | Your UK rate (15p a minute) |
| Calling Customer Care | Your UK rate (20p a minute) |
| Picture messages | Your UK rate (25p a message) |
| Calls & texts while you’re away | Free to receive |
| Surcharge (applied if our fair usage policy is exceeded) | 0.49p per MB |
There’s also a fair usage policy
What happens if I use up all my minutes, texts, data, free credit or bundles while I’m in a Home From Home destination?
You’ll pay our standard UK rates, unless you buy an additional bundle, which you can use in Home From Home countries just like you do in the UK.
When periodically travelling in our Home From Home Destinations (HFH), calls and texts to standard UK landlines, UK mobile numbers, HFH landlines, HFH mobiles as well as data usage, will be charged as in the UK. Usage beyond a Fair Usage Policy may attract other charges. Full details, current list of HFH Destinations, charges, and terms are available at tescomobile.com/terms
Frequently asked questions
With Home From Home you can use your phone in our 48 European Home From Home destinations just like you do at home. You can use your minutes, texts and data as normal, and if you run out, you just pay our standard rates as you would at home. All our customers can get Home From Home, on both pay monthly and pay as you go.
Along with all the EU countries, we’ve also added lots of other popular destinations. Here’s the full list:
In any of our 48 Home From Home destinations, when you call, text or use data it will come out of your monthly allowances or bundles. If you run out of your allowances or bundles you’ll just pay the same standard rates that you’d pay in the UK. Here are our pay monthly rates and our pay as you go rates.
And while you’re in a Home From Home destination, you can also call or text mobiles and landlines in any other Home From Home destination and it’ll work in exactly the same way.
Home From Home isn’t meant for people who live abroad, so we have some limits to stop that happening. Read our fair usage policy.
You can now use your allowances in the UK and when you’re in any of our Home from Home destinations.
Your tariff now includes:
* When you’re in a Home From Home destination
**Note: a few of our phone tariffs don’t include data
Calling Home From Home destinations from the UK isn’t included in your allowances. To find out what’s not included in your allowances, please check our terms and conditions, pay monthly rates and pay as you go rates
You can use all the minutes, texts and data in your monthly allowances or bundles. You can also use any free bundles from things like Family Perks, loyalty bundles and free credit from Triple Credit. And you can use any one-off bundles that you buy during the month as well.
If you want to use more than this, you can, but you’ll pay our standard pay monthly rates or standard pay as you go rates, just like you would at home.
We’ll text you if you’re near any of your limits and let you know your options.
Home From Home isn’t meant for people who don’t live in the UK, so we have some limits to stop that happening. If you spend more time in Home from Home destinations (than in the UK and the rest of the world), or if you use more of your allowances in Home from Home destinations than in the UK and the rest of the world, then we’ll apply the fair usage policy.
This means that when you use your phone, you’ll still use up your monthly allowances or bundles and then when they run out you’ll pay our standard rates, but on top of that we’ll also add an additional surcharge. If we’re going to do this, we’ll text you first to let you know what your options are.
No, that has different rates and is called international calling
We’ll send you a welcome text whenever you arrive in a new country. This will include a link to the Home From Home page on our website. It’ll also remind you that you can call 280 free any time while you’re away for info.
We’ll send you a welcome text whenever you arrive in a new country. This will include a link to the Home From Home page on our website. It’ll also remind you that you can call 280 free any time while you’re away for info.
Our Home From Home destinations are mainly in Europe. Here’s our rest of the world pricing
No, it’s just the same as using your phone in the UK. When you’re in Home From Home destinations, your minutes, texts and data will come from your bundles, otherwise they’ll come off your balance (including your free credit from Triple Credit).
When periodically travelling in our Home From Home Destinations (HFH), calls and texts to standard UK landlines, UK mobile numbers, HFH landlines, HFH mobiles as well as data usage, will be charged as in the UK. Usage beyond a Fair Usage Policy may attract other charges. Full details, current list of HFH Destinations, charges, and terms are available at tescomobile.com/terms