Anytime Upgrade Flex

Life’s easier when things are flexible
Your contract on your terms











 

Anytime Upgrade Flex

Life’s easier when things are flexible
Your contract on your terms

A contract that works for you

 

 

How it works

Pick your contract length

Spread the cost of your new phone over a contract length that suits you.

Flex your allowances

Choose your allowance when you join, and flex it down as well as up anytime in your contract.

Upgrade when you want

When you’re ready for your next phone, you can upgrade anytime in your contract, without any extra charges.

Your Anytime Upgrade Flex contract explained

You’ll have 2 contracts

1 for your phone

1 for your usage, in one monthly Direct Debit.

Spread the cost of your phone

Choose a phone contract from 12, 18,  24 or 36 months, depending on your budget

1 month usage contract

Your usage contract will be a 1 month rolling contract.

 

Options when your phone contract ends

You can drop down to usage payments when you’ve paid off your phone, or go for that upgrade.

Frequently asked questions

You can change your tariff down as well as up any time if you decide you need more or less data each month. You can do it every month if you want to and it’ll take effect from your next bill date. Simply call our Customer Care team on 4455 from your Tesco Mobile phone.

If you're a business customer, please call us on 0345 601 2448.

You can also buy a one-off data bundle or increase your monthly data allowance in My Account or our app.

Yes, you can change your tariff down as well as up and it’ll take effect from your next bill date. You can’t go below the lowest price point for the original tariff you joined on.

To change your tariff, simply call our Customer Care team on 4455 from your Tesco Mobile phone.

If you're a business customer, please call us on 0345 601 2448.

No, you pay the same price for the phone but the cost is spread over more months.

Yes, you can change your tariff down as well as up. You can do it every month if you want to and it’ll take effect from your next bill date. Simply call our Customer Care team on 4455 from your Tesco Mobile phone.

If you're a business customer, please call us on 0345 601 2448.

Yes, you can upgrade whenever you want to.

If you want to upgrade before your phone contract end date, you just need to pay off the rest of your phone payments.

If you cancel your usage contract before the end of your phone contract, you will need to pay the following in relation to your phone credit agreement:

  • If you cancel your usage contract before the end of month 24, you will have to pay off the remaining balance of your mobile handset credit agreement in full at the point you cancel your usage contract;
  • If your credit agreement is longer than 24 months and you cancel your usage contract after the end of month 24 you can continue to pay your credit agreement balance monthly until you have paid the balance in full.

Because you’re on 1-month rolling usage contract, you’ll only have to pay for the usage (minute, texts and data) for the month you’re in.

After 24 months your phone will no longer be under warranty.  You can cancel your contract after 24 months, but you’ll have to pay off the usage for the month you’re in and the balance of the credit agreement for your phone.  Or, you can upgrade, but you will have to pay off the balance of the credit agreement for your phone.

No other network gives you all this

Get rewards with your Family, with Family Perks

Every month, you and your family can choose rewards like extra data, money off your bill and more, if you’re on Tesco Mobile together.

Double up with Clubcard & collect points too

Use your Clubcard vouchers to save on pay monthly, and collect 1 point for every £1 you spend on pay monthly and pay as you go.

We keep our contracts like our peas – frozen

Unlike other networks, we’ve never increased our customers’ prices mid-contract. Every Little Helps.

The small print

Requires a 12, 18, 24, 30 or 36 month credit agreement at 0% APR and a rolling monthly usage contract, both with Tesco Mobile Limited. Subject to availability and your status. If you terminate your usage contract early, you will still need to pay off any outstanding credit agreement charges on your phone, either in full or by monthly payments depending on when you terminate. You can change your tariff down as well as up once per month only. Tesco Mobile Limited is authorised and regulated by the Financial Conduct Authority for its credit offering; No. 723698. Registered in England No. 4780736. Registered Office: Tesco House, Shire Park, Kestrel Way, Welwyn Garden City, Hertfordshire, AL7 1GA. VAT No. 815384524 tescomobile.com/terms

When periodically travelling in our Home From Home Destinations across Europe and beyond (HFH), calls and texts to standard UK landlines, UK mobile numbers, HFH landlines, HFH mobiles as well as data usage, will be charged as in the UK. Usage beyond a Fair Usage Policy may attract other charges. Full details, current list of HFH Destinations, charges, and terms are available at tescomobile.com/terms