Refurbished iPhone 12

Refurbished iPhone 12 FAQs

• What’s a like new phone?

  Our refurbished iPhone 12s are like new phones – second-hand phones that’ve been classified as Grade A within the refurbished phones category following an in-depth 36-point check. They work perfectly, with no visible scratches and all data securely wiped.

  Most of our refurbished iPhone 12s haven’t had any parts replaced. If replacement parts have been needed, we’ve made sure to use genuine Apple ones.

• What’s the cheapest iPhone 12 model?

  If you’re after a tasty deal on the iPhone 12 then you’ve come to the right place. Here at Tesco Mobile, when you bag one of our Grade A used iPhone 12s, you’ll get everything you love about the phone – but at an even better price. You can see all our refurbished iPhone 12 deals on this page.

• Are your refurbished iPhone 12s good to buy?

  They certainly are. Our refurbished iPhone 12s are like new phones, so you know they’re Grade A standard within the refurbished phones category. Looking for a brand new iPhone instead? No problem. We’ve got the iPhone 13, iPhone 14 and loads more on our shelves.

• What do your refurbished iPhone 12s come with?

  All our refurbished iPhone 12s are packaged in a recycled box, along with:

  1. A charging cable (USB-C to Lightning)
  2. A SIM-eject tool
  3. A 24-month warranty information leaflet
  4. An FAQs leaflet

  Just as when these phones are bought brand new, they don’t come with a mains plug (power adapter) or headphones (EarPods). Any USB-C mains plug will work with the charging cable, while any standard 3.5mm headphones will work with the phone when connected to a Lightning adapter.

• What happens if my refurbished iPhone 12 becomes faulty?

  You'll have all the protection you’d expect in terms of 14-day and 30-day returns. And for added peace of mind, you’ll get an extended 24-month warranty. For more info on returning an order, and what to do if your phone becomes faulty, just head here.

• What’s covered by the 24-month warranty?

  What this warranty covers:

  Your device is covered against defects in materials and workmanship but excludes wear and tear, for a period of 24 months from the date you purchased your device. This is called the “warranty period”. If there’s a defect or fault with your device during the warranty period, we’ll repair or replace your device (at our discretion). These are the only remedies available under this warranty and you won’t be able to choose whether your device is repaired or replaced. This warranty will only cover the phone with the IMEI that the warranty leaflet was supplied with.

  What this warranty doesn’t cover:

  This limited warranty is conditional upon proper use of the product. This limited warranty doesn’t cover:

  • Defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, improper exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress
  • Cosmetic damage including but not limited to scratches and dents
  • Discoloration of the screen related to normal wear and tear
  • Camera spots that can only be seen on a white background
  • Defects or damage resulting from excessive force or use of a metallic object when pressing on the touch screen
  • Equipment that has the serial number or the enhancement data code removed, defaced, damaged, altered or made illegible
  • Ordinary wear and tear including but not limited to any deterioration of the battery capacity, including but not limited to the battery percentage indicator being below 80%
  • Warning messages within the software related to the battery being below 80%
  • Defects or damage resulting from the use of the product in conjunction or connection with accessories, products, or ancillary/peripheral equipment
  • Defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by the supplier, including but not limited to the installation of unauthorised software and unauthorised root access, both of which shall void this limited warranty
  • Defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source
  • Defects or damage to the Face ID or Touch ID
  • Warning messages within the software where the phone remains functional within the definitions of this warranty

  You won’t be able to claim under this warranty if:

  • The serial number on your device has been removed
  • We know, or reasonably believe, your device to be stolen
  • The iCloud/Find my iPhone lock hasn’t been removed
  • The device has had its software updated to a version different to that provided by the manufacturer of the device

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