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Your payment date is when we take the money from your bank account.
When you took out your contract, you selected a payment date from the 1st, 8th, 15th and 22nd of the month.
Payment will be taken on your chosen date, as long as it falls on a weekday. If your normal payment date falls on the weekend or a bank holiday, we’ll take payment on the next working day.
To change your payment and bill date call Customer Care on 4455 from your Tesco Mobile phone. If you’re a business customer, please call us on 0345 601 2448.
| Bill date | Payment date |
| 2nd of the month | 15th of the month |
| 9th of the month | 22nd of the month |
| 14th of the month | 1st of the month |
| 16th of the month* | 1st of the month |
| 23rd of the month | 8th of the month |
*Existing customers only
You can change your payment details or set up a Direct Debit in My Account Once you’ve logged in:
- Go to Bill
- Click on Update payment details
- Enter your new bank or card details
- Click Update
You can also set up a Direct Debit in the Tesco Mobile App.
- Just tap More
- then select Your Direct Debit
- Here you will be able to set up a new Direct Debit or change an existing one
Tip* It usually takes 5 workings days for your bank to process your details.
If you would like to make a one-off payment, you can choose how to below:
- Log into My Account, go to Bill and then select Make a one off payment link. In My Account you can also pay towards your credit agreement balance as well as paying your bill.
- Log into Tesco Mobile App and select Account and then Make a payment.
- By calling the auto payment line for free from your Tesco Mobile phone on 4488.
- If you can’t call from a Tesco Mobile phone, or don’t have access to an online account, you’ll need to contact us.
If you’re a business customer, please contact us.
If you’re taking out a Direct Debit with us for the first time, you’ll be covered by the Direct Debit guarantee.
This guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme. The efficiency and security of the Scheme is monitored and protected by your own Bank or Building Society.
If the amounts to be paid or the payment dates change Tesco Mobile will notify you five working days of your account being debited as otherwise agreed.
If an error is made by Tesco Mobile or your Bank or Building Society, you are guaranteed a full and immediate refund from your branch of the amount paid.
You can cancel a Direct Debit at any time by writing to your Bank or Building Society. Please send a copy of this letter to us.
If your circumstances have changed or you’re worried about making payments on your account, we have lots of solutions to help, including payment plans designed to help you manage your monthly bills.
If you’re looking to defer your bill payment, you can do so by following steps below:
- Login to My Account
- Click on Bill in menu
- If you have not paid your bill you will see the options to either make a one off payment or to Defer payment
- Click on Defer payment and fill in the details and submit
For any existing outstanding amounts or missed payments, even when deferred, we’ll need to report these to credit reference agencies, which could affect your credit rating.
For more information go to our Unable to pay bill page.