Unable to pay your bill

If you’re looking to defer your bill payment, you can do so by following the steps below:

1. Login to My Account
2. Click on Bill in menu
3. If you have not paid your bill you will see the options to either make a one off payment or to Defer payment
4. Click on Defer payment and fill in the details and submit

For any existing outstanding amounts or missed payments, even when deferred, we’ll need to report these to credit reference agencies, which could affect your credit rating.

From budgeting tips to simple ways to save money, discover our Little Helps designed to support you when you need it most and help your budget go further.

Depending on when you deferred your bill payment, it may mean that you will eventually have to make more payments than usual in the same month. Payments that were overdue when you deferred will need to be paid separately when your deferral runs out. 

To arrange payment please log in to My Account and go to ‘make a payment’ or contact us by calling 4455 from your Tesco Mobile phone or 0345 301 4455 from another phone. 

If your account is up to date and you’d like to lower your monthly bill for a short time, you may be able to set up a budget plan.

To speak to us about a budget plan, please call us on 4455 from your Tesco Mobile phone. You can also call our Payment Support team, who can talk you through your options. You can reach them on 0345 591 4455 between 8am and 6pm, Monday to Friday.

You may be able to spread the cost of your overdue balance with a payment plan. This could help reduce what you need to pay each month. To speak to us about a payment plan, please call us on 4455 from your Tesco Mobile phone. You can also call our Payment Support team, who can talk you through your options. You can reach them on 0345 591 4455 between 8am and 6pm, Monday to Friday.

• Your upgrade options, Family Perks and bundles may be paused whilst your account is in arrears or, either a payment plan or deferral in place.
• You will be able to view your upgrade options 90 days after your payment plan or deferral has ended and your account is no longer in arrears.
• You can make ad-hoc payments anytime.
• If you don’t pay your payment plan or deferral, you’ll be at risk of having your service restricted and/or disconnected.
• Your payment plan will appear on your credit file.

If you’ve got a separate phone contract (your Phone Credit Agreement), depending on the plan you choose, your normal phone payments may accrue during your payment plan and form arrears on your account. They’ll be payable at the end of your payment plan or credit agreement, depending on which option you choose when setting up the plan. 

If you would like to pay them off sooner, you can make one-off payments in My Account. Once you’ve logged in, go to Bill, then select Make a one-off payment. Select the credit agreement(s) and then enter the amount you’d like to pay.