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Help & Support


What happens after upgrading

After you’ve upgraded, your order will be with you next day, if you order Monday – Friday before 4pm. You’ll get an email from us as soon as it’s on its way. This email will also include your contract information including tariff, bundles and insurance.

If you have a delivery question, our Delivering your order article will be able to help.

Setting up your new phone

Your new device will come with a new SIM card, but you only need to use it if your current SIM doesn’t fit into your new device.

If you do need to use your new SIM card, here’s everything you need to know to switch over.

Before you switch, make sure you back up your old phone’s contacts to be able to transfer it on to your new phone. Our device guides can show you to do this.

Getting to know your new phone

If you’d like some help using your new phone, have a look at our device guides. You’ll be able to find out how to get started, connect to a Wi-Fi connection, set up an email account and much more.

Quick reminder: After upgrading your bill date stays the same and your new tariff will start on your next bill date.