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Go to BasketYour bill explained
Watch our new video to help you understand your payments, bills, allowance and more!
Click play below to get started, or choose a topic below.
Take a look at our interactive guide to see what each part of your bill means.
View your Tesco Mobile bill
You’ll get a text or email from us each month when your bill is ready, depending on which method you’ve chosen. Although we don’t send paper bills, all our online bills come in a print-friendly format.
- Download the Tesco Mobile app
- or log into My Account and go to Bill
Once your bill is produced it will show your tariff charges along with the cost of any usage outside of your allowances.
Your tariff is the cost of your usage and phone. If you’re on our Anytime Upgrade tariff you may have two tariff costs; one for the usage and one for the credit agreement.
Understanding your first bill
When you first take out your contract, you pay your first month's payment in advance. So that you have a record of this payment, we show it on your first bill under Payments Received. This is for information only. These charges may be shown against the number you were given at the time of joining, but this will change if you brought your own number with you.
You'll only pay the figure that appears under Amount Due. Just underneath that, you'll also see the date we take your payment from your bank account or credit/debit card.
So that you get the full benefit of your first month's allowance, we'll automatically roll over anything left at the end of the first month's allowance to the next month.
Change the format of your bills
If you'd like to view your bill as a summary, itemised or VAT invoice, you'll need to change your bill's format. Once you've logged into My Account
- Go to Bill
- Then View bills and payments
- Click on the Bill format drop down box and select either Summary, Itemised or VAT
- Click on Update at the bottom of the page
- You'll get a message at the top of the page confirming your changes
How to view your credit agreement and annual statement
It’s easy to view your credit agreement and annual statement in My Account.
- On the My Account home page, go to Manage account
- Select Your Credit Agreement and tariff info
- Here, you’ll find the credit agreement, statement to date, annual statement, what you’ve paid and outstanding balance for all the numbers on your account
- Scroll to the number you want
- On the drop-down, choose the document you want to view
- Hit View
Your final bill
This is the last bill you’ll get from us and includes all costs right up until your last day with us. If you decide to leave Tesco Mobile before your contract ends, you’ll also have to pay an early termination charge, which is shown on your final bill. If you’re an Anytime Upgrade Flex customer and decide to leave Tesco Mobile before your phone contract ends, in addition to the usage for the month that you’re in, you will need to pay the following in relation to your phone credit agreement:
- If you cancel your usage contract before the end of month 24, you will have to pay off the remaining balance of your mobile handset credit agreement in full at the point you cancel your usage contract;
- If your credit agreement is longer than 24 months and you cancel your usage contract after the end of month 24 you can continue to pay your credit agreement balance monthly until you have paid the balance in full
Any usage you make during the 30-day notice period will be included in your final bill. If you go over your allowances during this time, you’ll be charged standard rates.
Please don’t cancel your Direct Debit until the final bill has been paid. If your account is in credit, we’ll use those details to refund you.