Help & Support


Payment and bill dates

Worried about paying your bill?

If you’re worried about anything to do with your account or you need to talk to us, you can call us on 4455 from your Tesco Mobile phone or 0345 301 4455 from another phone.

We’ll be able to talk you through your options and find one that’s right for you. This could be:

· Changing your bill date

· Moving from pay monthly to pay as you go (you’d still need to pay any phone payments you have left)

· Staying on pay monthly but moving onto a lower tariff

· Deferring your payments for a period of time (this may extend the length of your contract)

· Reducing your monthly safety buffer, if you have one


Your bill date

This is when your bill is produced. You can view your bill two weeks before your payment date by going to your pay monthly account or the Tesco Mobile app on Android and iPhone.

The bill date is also the day you get your next monthly allowance.

Our interactive guide can help if you’re having difficulty understanding your bill.


Your payment date

When you took out your pay monthly contract, you selected a payment date from the 1st, 8th, 15th and 22nd of the month.  This is when we take the money from your bank account.

Payment will be taken on your chosen date, as long as it falls on a weekday. If your normal payment date falls on the weekend or a bank holiday, we’ll take payment on the next working day.

You can make a one-off payment here.


Changing your payment and bill date

To change your payment and bill date call Customer Care on 4455 from your Tesco Mobile phone.

If you’re a business customer, please call us on 0345 601 2448.

Bill date

Payment date

2nd of the month

15th of the month

9th of the month

22nd of the month

14th of the month

1st of the month

16th of the month*

1st of the month

23rd of the month

8th of the month

*Existing customers only


Change your payment details

You can change your payment details or set up a Direct Debit in My Account. Once you’ve logged in:

1. Select Change my payment details

2. Enter your new bank or card details

3. Click Update


Changing to Direct Debit

If you’re taking out a Direct Debit with us for the first time, you’ll be covered by the Direct Debit Guarantee.

This guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme. The efficiency and security of the Scheme is monitored and protected by your own Bank or Building Society.

If the amounts to be paid or the payment dates change Tesco Mobile will notify you five working days of your account being debited as otherwise agreed.

If an error is made by Tesco Mobile or your Bank or Building Society, you are guaranteed a full and immediate refund from your branch of the amount paid.

If your card expires during your contract, we’ll send you a text, reminding you to update your card details. If you receive a new card from the bank and you pay via Direct Debit, you don’t need to let us know as your Direct Debit will continue as normal.

You can cancel a Direct Debit at any time by writing to your Bank or Building Society. Please send a copy of this letter to us.


Our social media team are also here to help. You can get in touch with them on Facebook and Twitter.