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Go to BasketPayment and bill dates
Watch our new billing support video to help you understand your payments, bills, allowance and more!
Your bill date is when your bill is produced and your allowances refresh.
You can view your bill two weeks before your payment date by going to your pay monthly account or the Tesco Mobile app. Watch our new billing support video go to our interactive guide to help you if you’re having difficulty understanding your bill.
Your payment date is when we take the money from your bank account.
When you took out your contract, you selected a payment date from the 1st, 8th, 15th and 22nd of the month.
Payment will be taken on your chosen date, as long as it falls on a weekday. If your normal payment date falls on the weekend or a bank holiday, we’ll take payment on the next working day.
To change your payment and bill date call Customer Care on 4455 from your Tesco Mobile phone. If you’re a business customer, please call us on 0345 601 2448.
| Bill date | Payment date |
| 2nd of the month | 15th of the month |
| 9th of the month | 22nd of the month |
| 14th of the month | 1st of the month |
| 16th of the month* | 1st of the month |
| 23rd of the month | 8th of the month |
*Existing customers only
You can change your payment details or set up a Direct Debit in My Account Once you’ve logged in:
- Select Change my payment details
- Enter your new bank or card details
- Click Update
You can also set up a Direct Debit in the Tesco Mobile App.
- Just tap More
- then select Your Direct Debit
- Here you will be able to set up a new Direct Debit or change an existing one
Tip* It usually takes 5 workings days for your bank to process your details.
If you’re taking out a Direct Debit with us for the first time, you’ll be covered by the Direct Debit Guarantee.
This guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme. The efficiency and security of the Scheme is monitored and protected by your own Bank or Building Society.
If the amounts to be paid or the payment dates change Tesco Mobile will notify you five working days of your account being debited as otherwise agreed.
If an error is made by Tesco Mobile or your Bank or Building Society, you are guaranteed a full and immediate refund from your branch of the amount paid.
If your card expires during your contract, we’ll send you a text, reminding you to update your card details. If you receive a new card from the bank and you pay via Direct Debit, you don’t need to let us know as your Direct Debit will continue as normal.
You can cancel a Direct Debit at any time by writing to your Bank or Building Society. Please send a copy of this letter to us.
- You can make a one-off payment here.
Worried about paying your bill?
If your circumstances have changed or you’re worried about making payments on your account, we have lots of solutions to help, including payment plans designed to help you manage your monthly bills.
You can defer your payments for
If you’re looking to defer your bill, you can do so by following steps below:
- Login to My account
- Click on "Bill" in menu
- Click on "Bill & Payments"
- On My bills and payment page click on "Defer payments”
- Fill in the details and submit
For any existing outstanding amounts or missed payments, even when deferred, we’ll need to report these to credit reference agencies, which could affect your credit rating.
If you still need support, then our Live chat are on hand and can talk you through your options and find one that's right for you. This could be:
- Staying on pay monthly but flexing your tariff options
- Reducing your monthly safety buffer, if you have one
- Changing your payment and bill date
- Moving from pay monthly to pay as you go (you’d still need to pay any phone payments you have left)
Alternatively, our Customer Care team can support with setting up a payment plan, over the phone.
Putting a payment plan in place means there’ll be some changes to your account, like your upgrade options, and Family Perks and bundles may be paused while your payment plan is in place.
You can make ad-hoc payments at any time, but if you don’t pay your payment plan, you’ll be at risk of having your service restricted and/or disconnected.
If you’d like to talk to us about setting up your payment plan and find out more about what’s involved, you can call us on 4455 from your Tesco Mobile phone or 0345 301 4455 from another phone. We're here to help.