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Help & Support


Payment and bill dates

When you took out your pay monthly contract, you selected a payment date from the 1st, 8th, 15th and 22nd of the month. The date that you chose determines the date that your bill is produced and when your allowances renew.

To change your payment and bill date call Customer Care on 4455 from your Tesco Mobile phone.

If you’re a business customer, please call us on 0345 601 2448.

You can make a one-off payment here.

Our new interactive guide can help if you’re having difficulty understanding your bill.

Your bill date

This is when your bill is produced. It’s ready and available to view on your pay monthly account or the Tesco Mobile app on Android and iPhone two weeks before your payment date. So, for example, if you chose to pay your bill on the 8th of the month, your bill will be produced on the 23rd of the previous month.

Sometimes it may take a few days before its ready for you to view but we will let you know once it is.

The bill date is also the day you get your next monthly allowance.

Your payment date

This is when we take the money from your bank account. Payment will be taken on your chosen date, as long as it falls on a weekday. If your normal payment date falls on the weekend or a bank holiday, we’ll take payment on the next working day.

Bill date

Payment date

2nd of the month

15th of the month

9th of the month

22nd of the month

14th of the month

1st of the month

16th of the month*

1st of the month

23rd of the month

8th of the month

*Existing customers only

Change your payment details

You can change your payment details or set up a Direct Debit in My Account. Once you’ve logged in:

1. Select Change my payment details

2. Enter your new bank or card details

3. Click Update

Changing to Direct Debit

If you’re taking out a Direct Debit with us for the first time, you’ll be covered by the Direct Debit Guarantee.

This guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme. The efficiency and security of the Scheme is monitored and protected by your own Bank or Building Society.

If the amounts to be paid or the payment dates change Tesco Mobile will notify you five working days of your account being debited as otherwise agreed.

If an error is made by Tesco Mobile or your Bank or Building Society, you are guaranteed a full and immediate refund from your branch of the amount paid.

If your card expires during your contract, we’ll send you a text, reminding you to update your card details. If you receive a new card from the bank and you pay via Direct Debit, you don’t need to let us know as your Direct Debit will continue as normal.

You can cancel a Direct Debit at any time by writing to your Bank or Building Society. Please send a copy of this letter to us.


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