Help & Support


Help with logging into My Account

You’ll need your username and password to log into My Account – you chose them when you purchased your phone.

We can help if you’ve forgotten your username or password.

Safe and sound

Logging into My Account is now more secure. We’ve added two-step authentication so you’ll need to have your Tesco Mobile phone to hand to receive a login code via text. Your code will be valid for 20 minutes and after this you’ll need to request a new one.If you have more than one Tesco Mobile number, we’ll send the login code to the account holder’s number.

I’ve forgotten my username or password

We can send your username to your registered email address if you enter your details here.

You can reset your password, but you’ll need to complete our security checks first

Our social media team are also here to help. You can get in touch with them on Facebook and Twitter.