Help & Support

Family Perks

Family Perks are our way of making your family’s mobiles more rewarding and hassle free. If you’ve got more than one contract on your account, even if it’s a SIM only contract, you each get to choose your own monthly Family Perk and you only have one bill for everyone.

With extra data, minutes, and Clubcard points or money off your bill, there’s a free perk for everyone in the family to enjoy every month.

Monthly payment Up to £9.99 £10.00 – £25.00 Over £25.00

Choose your free monthly Family Perk from…

Extra data 250MB 500MB 1GB
Extra minutes to any UK network 150 250 500
Extra minutes to Tesco Mobile phones 500 500 500
Extra Clubcard points 50 100 200
Money off your bill 50p £1 £2
Money off Tesco Mobile Protect 75p £1.25 £2.25
If you joined before 31 January 2017, you can choose from these monthly Family Perks:
  • 150 extra free minutes to any network
  • 250MB extra free data
  • 500 extra free minutes to Tesco Mobile phones

 

If you want to choose one of the new Family Perks, you’ll need to change to one of our newer tariffs by calling Customer Care on 4455 from your Tesco Mobile device. 

How Family Perks works

You each choose your own Family Perk and it’ll be added automatically and free of charge to your account every month. You can use your Family Perk just like your monthly allowances of minutes, texts and data.

You can change your Family Perk in My Account or our app on Android or iPhone any time. Any changes you make will start from your next bill date.

If you choose extra Clubcard points as your Family Perk, they’ll be added to your Clubcard account after you pay your bill.
FAQs

What devices and tariffs can I get Family Perks on?
Pay monthly customers, including SIM only customers, can get Family Perks as long as you’ve changed to a pay monthly contract or joined Tesco Mobile after 2 July 2012. You’ll also need two or more pay monthly contracts on your account. This includes pay monthly 4G tablets and tablets SIMs. If you have a tablet or tablet SIM, your Family Perk for the tablet will always be extra data.

How do I get Family Perks when I join Tesco Mobile?
When you join Tesco Mobile pay monthly, including SIM only, you’ll be able to choose your Family Perks at the checkout when you buy two or more contracts together.

How do I get Family Perks if I’m already with Tesco Mobile?
If you’ve got already got a pay monthly or SIM only contract, just add one or more contracts to your account and each contract will get a free monthly Family Perk. You can choose your Family Perks in My Account or on our app. 

How many contracts can I have on my account? 
You can have up to five contracts on your account. This means they’re on the same billing account and will need to be paid in one go each month using the same payment method.

How do I add or change Family Perks?
You can add or change Family Perks in our app or by logging in to My Account, then:

  1. Go to View or change my tariff, credit agreement and buy or change data bundles
  2. Then Add or change a Family Perk for the contract you want

Remember to tick the box next to the Family Perk you want and accept the terms and conditions.

How long do Family Perks last?
Each Family Perk lasts for a month and renews each month on your bill date. It stays on your account until you ask us to change it or remove it. If you’re not eligible anymore, we’ll remove it from your next bill date.

When can I change my Family Perk?
You can change your Family Perk each month if you want to. Just go into My Account or our app any time to swap it and it’ll change on your next bill date.

What happens if I cancel one of my contracts?
If you end up with only one contract on your account, then your Family Perks will be cancelled from your next bill date. We’ll text you if this is going to happen. If you want to keep getting your Family Perk, just add another contract to your account.

Can I get Family Perks if I have two separate accounts?
No. You can only get Family Perks on an account that has two or more pay monthly or SIM only contracts. If you want to get Family Perks and you’ve got contracts on separate accounts, you’ll need to cancel one and set up new contracts on the same account (You can transfer your number over). Remember, if any contract’s still within its minimum term (for example, 24 months), then you might have to pay an early termination fee.

What happens if I have a data bundle and Family Perk of the same type?
You can change it if you like, as long as you place the order for your bundle and Family Perk at the same time. But you can’t have 2 separate orders of the same type pending. For example, you can’t have a data Family Perk and a data bundle pending at the same time.


Can everyone on Tesco Mobile get Family Perks?

Pay monthly customers, including SIM only customers, can get Family Perks as long as they’ve changed to a pay monthly contract or joined Tesco Mobile after 2 July 2012. Pay as you go customers can’t get Family Perks. If you’re on one of these tariffs and you’d like to get Family Perks, you can choose a new pay monthly deal.
For all the nitty gritty, please read Family Perks terms and conditions.