Thanks for your patience if you’ve been waiting to speak to us. Currently we have high wait times across our channels. To help us serve our vulnerable customers first, please see our FAQs for help.

Help & Support


Opening hours

Here you’ll find the opening hours for our call centres and stores.

Customer Service – Covid-19 update

Our Customer Care teams are currently getting more calls than normal.  To avoid waiting on the phone and to give our colleagues more time to help our most vulnerable customers, please see if the answer to your query is listed in our common FAQs or by searching Help & Support.


Opening hours

Customer Care and Technical support
0345 301 4455 or 4455 from your Tesco Mobile
Pay monthly sales
0800 433 4990
Pay monthly upgrades
0800 030 4422 or 4422 from your Tesco Mobile
Monday to Friday: 8am to 9pm
Saturday: 8am to 8pm
Sunday: 10am to 6pm
Pay as you go sales and returns
0800 323 4050
Monday to Friday: 8am to 11pm
Saturday: 8am to 8pm
Sunday: 10am to 6pm
Business Sales and Upgrade
0800 032 1160
Business Care and Tech Support
0345 601 2448
Monday to Friday: 8am to 9pm
Saturday: 8am to 8pm
Sunday: 10am to 6pm


Phone Shops – Covid-19 update

Following the most recent UK Government announcement, we have temporarily closed our Phone Shops from Monday 23rd March.

Our online shop is still open, with delivery services running as normal.

Please note our courier, DPD, is not requiring customers to sign their handheld units, and instead the driver will sign on the customer’s behalf.