Help & Support

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Opening hours

Here you’ll find the opening hours for our call centres and stores.

Customer Service – Covid-19 update

Our Customer Care teams are currently getting more calls than normal.  To avoid waiting on the phone and to give our colleagues more time to help our most vulnerable customers, please see if the answer to your query is listed in our common FAQs or by searching Help & Support.

Department

Opening hours

Customer Care and Technical support
0345 301 4455 or 4455 from your Tesco Mobile
Pay monthly sales and upgrade
08000 30 40 30 or 4422 from your Tesco Mobile
Monday to Friday: 8am to 9pm
Saturday: 8am to 8pm
Sunday: 10am to 6pm
Pay as you go sales and returns
0800 323 4050
Monday to Friday: 8am to 11pm
Saturday: 8am to 8pm
Sunday: 10am to 6pm
Business Sales and Upgrade
0800 032 1160
Business Care and Tech Support
0345 601 2448
Monday to Friday: 8am to 9pm
Saturday: 8am to 8pm
Sunday: 10am to 6pm

Phone Shops

Find out the opening times for your local Phone Shop by using our store locator.

Our online shop is open 24/7 and you don’t have to sign for your DPD delivery at the moment so you can still practice social distancing.