Opening hours
Here you’ll find the opening hours for our call centres and stores.
Customer Service – Covid-19 update
Our Customer Care teams are currently getting more calls than normal. To avoid waiting on the phone and to give our colleagues more time to help our most vulnerable customers, please see if the answer to your query is listed in our common FAQs or by searching Help & Support.
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Department |
Opening hours |
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Customer Care and Technical support
0345 301 4455 or 4455 from your Tesco Mobile Pay monthly sales
0800 433 4990
Pay monthly upgrades
0800 030 4422 or 4422 from your Tesco Mobile
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Monday to Friday: 8am to 9pm
Saturday: 8am to 8pm Sunday: 10am to 6pm
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Pay as you go sales and returns
0800 323 4050
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Monday to Friday: 8am to 11pm
Saturday: 8am to 8pm Sunday: 10am to 6pm
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Business Sales and Upgrade
0800 032 1160
Business Care and Tech Support
0345 601 2448
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Monday to Friday: 8am to 9pm
Saturday: 8am to 8pm Sunday: 10am to 6pm
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Phone Shops – Covid-19 update
Following the most recent UK Government announcement, we have temporarily closed our Phone Shops from Monday 23rd March.
Our online shop is still open, with delivery services running as normal.
Please note our courier, DPD, is not requiring customers to sign their handheld units, and instead the driver will sign on the customer’s behalf.
