Supporting our customers impacted by the crisis in Ukraine

We know how important it is to stay connected in times of crisis. That’s why any calls and texts from the UK to Ukraine will only attract small fees of 9p/min and 8p/text – so our customers can reach their loved ones in Ukraine. These heavily discounted rates only cover the international connection cost we get charged ourselves.

From 13 June 2023, roaming charges for UK customers in Ukraine will return to our standard rates of £5/MB, £1.49/min and 40p/text.

Since the conflict started, we’ve donated 600 phones and 1,200 pre-paid SIM cards to the British Red Cross – helping refugees arriving in the UK to keep in touch with family and friends.

We also offered free calls and texts from the UK to Ukraine from February 2022 to March 2023, and free roaming for UK customers in Ukraine from March 2022 to June 2023.

Our thoughts are with everyone affected by this crisis.