Tesco Mobile

Keep an eye on your account essentials

It’s so easy to manage your account with our app

Google Play App Store

Point your smartphone’s camera at the QR codes if you’re on your computer, or click through to the Play Store or Apple App Store from your mobile.

Download our free app and you can do all this account stuff

anytime you like.

Check your upgrade

Download our app to see what your current upgrade options are and when your contract’s up.

Stay in control

If you need to spend a bit more or a bit less this month, change your safety buffer up or down.

View pay as you go app >

Buy more data

If you run out, buy a data bundle easily in our app to avoid paying standard rates for using more data.

Get in touch

Message our customer service team in our app and we’ll be happy to help.

£1,000 worth of Tesco vouchers are up for grabs every month!

Every month we’re giving 10 lucky Tesco Mobile customers the chance to win a £100 Tesco voucher.

It’s so simple to take part

  1. If you don’t already have it, download and open the app from Apple’s App Store or Google Play
  2. Opt in to the prize draw by texting YES to 28901 from your Tesco Mobile phone
  3. Use our app to keep an eye on your usage at least once a month and you’ll automatically be entered into the draw.

That’s it! Easy isn’t it?

You can opt out at any time by texting STOP to 28901 from your Tesco Mobile phone. For further information please read our T&Cs.

Google PlayApp Store 

How do I update my Tesco Mobile app on an Android device?

You can download our pay monthly app or pay as you go app in the Google Play Store. Simply press the ‘Update’ button, check and accept any app permissions that might be requested and then sit back while your app updates. (Tesco Mobile App updates are free, as are most other app updates. If there is any charge to download or update an app, this will be made clear in the app store before you decide to press the update button).

If you don’t see an ‘Update’ button in the app store (so you will probably see ‘Uninstall’ and ‘Open’ options instead), then that means you already have the most up-to-date version of the app installed on your device and there is nothing more for you to do. To update other Android apps: Launch the ‘Google Play Store’ from the app menu on your Android device > Open the Menu in the top left-hand corner > Select ‘My Apps’ > Then select any of your individual apps to update, or simply press ‘Update all’.

How do I update my Tesco Mobile app on an iPhone, iPad or iPod touch?

You can download our pay monthly app or pay as you go app in the Apple App Store. Simply press the ‘Update’ button, check and accept any app permissions that might be requested and then sit back while your app updates. (Tesco Mobile App updates are free, as are most other app updates. If there is any charge to download or update an app, this will be made clear in the app store before you decide to press the update button).

If you don’t see an ‘Update’ button in the app store (so you will probably see an ‘Open’ option instead), then that means you already have the most up-to-date version of the app installed on your device and there is nothing more for you to do.

To update other iOS apps: Launch the ‘App Store’ from the app menu or Home screen on your iOS device > Select ‘Updates’ in the bottom right-hand corner > Then select any of your individual apps to update, or simply press ‘Update all’.

Why do I need to update my Tesco Mobile app?

Occasionally we update our pay monthly and pay as you go Tesco Mobile Apps to bring you new features or to fix the odd little bugs that we might find, so it’s good to make sure you have the most up-to-date version of the app on your phone.

Is the Tesco Mobile app available on all devices?

In order to use the Tesco Mobile app, iPhone and Android users will need a device with a minimum operating system version of iOS 9.3.5 for iOS users, and Android 4.4 for Android users.

If you’re not sure what operating system version (also known as ‘software version’) your device has, you can check this by going to ‘Settings’ > ‘About’ > ‘Software information’ on most Android devices, and ‘Settings’ > ‘General’ > ‘About’ on most iOS devices.

Does the app use mobile data?

The app uses a small amount of mobile data, but you can still use it if you’ve run out of data or reached your safety buffer. You can use all the app’s main features even if your data access is blocked.

Can I use the app abroad?

Yes, you can use the app when you’re away. If in you’re in a Home From Home destination then you can still use the app if you’ve run out of data or reached your safety buffer, just like you can at home.

Why is my Tesco Mobile app not working?

Please make sure you’re using the latest version of the Tesco Mobile app – you can do this by checking for updates in the App Store or Play Store. The latest version of the app will have fixes for any known bugs, and will have all the latest features we’ve added.

If you’re experiencing issues with your app crashing or becoming unresponsive, then try shutting the app down completely and re launching it. If this doesn’t fix it, then we would suggest uninstalling and reinstalling the app. If you’re still having issues then please contact us and we’ll get you back up and running.