Protecting our people in Care and Telesales
Keeping our colleagues safe at this time is our top priority. Working from home is not straightforward for our colleagues in our contact centres. In the last few months the team has introduced a host of initiatives to help keep our colleagues safe.
So our colleagues can work from home, the team has launched a brand new telephony solution so advisors can take calls from home, including processing payments. We now have 85% of colleagues using these solutions so they can work from home.
For the remainder of colleagues, who prefer to come in to the office, the team has set up social distancing measures to keep them as safe as possible at work.