How do I keep my number?
To switch to us and keep your mobile number when you join
If you’re switching to us and want to keep your number, text ‘PAC’ to 65075 to start the process. You’ll get a text back from your current network to confirm, then followed by a ‘Porting Authority Code’ or ‘PAC’ which is valid for 30 days.
To transfer your old number to your new SIM, provide us with your PAC as soon as you can so we can continue the process and bring your number over to Tesco Mobile and your new phone.
To switch to us and get a new number when you join
- You’ll need a STAC (Service Termination Authorisation Code) from your current network.
- Simply text ‘STAC’ to 75075 from your current mobile phone.
To bring your old number with you after you’ve joined
Text ‘PORT’ to 23424 from your new phone or SIM and follow the instructions. It’s free from any Tesco Mobile phone or SIM. We’ll text you within 24 hours to let you know when your old number will be transferred over to your new phone or SIM.
What happens next?
You’ll get your PAC or STAC within 1 minute and it’s valid for 30 days. Just give it to us when you buy your new phone and we’ll do the rest. If you buy online, we’ll ask you for your PAC in the online checkout. If you buy in store or over the phone, we’ll ask you for it when we process your order.
How long will it take to switch to Tesco Mobile?
- If you’ve bought your new phone or SIM in store, we’ll text you within 24 hours to let you know when your transfer will take place
- If you’ve ordered your new phone online or over the phone, then to get started, you’ll need to make a call from your new SIM. Once you’ve done this, we’ll text you within 24 hours to let you know what date your switch will take place
We’ll always try and complete your switch as quickly as possible, but sometimes it can take up to 5 days for the transfer to take place. (This is the same for all networks).
Issue with your PAC or STAC?
If you’ve received a text from us to say there was an issue with your PAC or STAC, find out why this might be.
If you’re an iPhone customer
You’ll have to update your number in the settings of your phone. To do this:
- Go to settings
- Tap phone
- Tap My Number
If you need to unlock your phone
Please ask your current network for an unlock code.
Frequently asked questions
If you’re joining Tesco Mobile and you have issues with your PAC, the first thing to do is contact your previous network. If you still need help after that, please contact us and we’ll do our best to help.
If you’ve received a text from us to say there was an issue with your PAC or STAC, take a look at our guide.
If you’re joining Tesco Mobile and you have issues with your PAC or STAC, you’ll need to contact your previous network. If you need any more help with your switch you can contact our Customer Care team free of charge on 4455 from your Tesco Mobile phone.
If you request a PAC or STAC and change your mind, you don’t have to do anything. After 30 days the code will expire and you’ll stay with your current network.