Switching – Leaving Tesco Mobile
If you want to leave us, we’ll be sorry to see you go.
To switch to a different network and take your number, you need a PAC (Porting Authorisation Code). Simply text ‘PAC’ to 65075 for free from your Tesco Mobile phone.
To switch to a different network and get a new number from them, you need a STAC (Service Termination Authorisation Code). Simply text ‘STAC’ to 75075 for free from your Tesco Mobile phone.
If you’ve got more than one number on your account, please log in to My Account, Webchat with us or call our Customer Care team to ask for your PAC or STAC.
You’ll get your PAC or STAC within 1 minute and it’s valid for 30 days. Just give it to the other network and we will sort out the switch with them. Your service with Tesco Mobile will continue until you give your PAC or STAC to your new network. Once you’ve given it to them we’ll cancel your service within one day.
If you need to unlock your phone, you’ll need to ask us for an unlock code.
To find out if you’ll have to pay any early termination charges, text ‘INFO’ to 85075, for free from your Tesco Mobile phone.
If you’re a business customer please call us on 0345 601 2448.
You’ll receive a final bill from us, which will include any recent usage. It won’t be any more than your monthly tariff price, unless you did things that aren’t included in your monthly allowances. If you’ve taken out insurance, you’ll need to cancel this separately. If it’s with Tesco Mobile Protect, please call 0345 030 3290.
Leaving Tesco Mobile pay as you go
You don’t need to do anything but make sure you use up your balance before you stop using your Tesco Mobile SIM card, because when you leave Tesco Mobile, you’ll lose any remaining credit and bundles.
If you’d like to take your number to your new network then you’ll need to get your PAC (Porting Authorisation Code) to give to your new provider, by following the instructions above. You may also need to get your phone unlocked.