Switching – Leaving Tesco Mobile
If you want to leave us, we’ll be sorry to see you go.
To switch to a different network and take your number
You need a PAC (Porting Authorisation Code). Simply text ‘PAC’ to 65075 for free from your Tesco Mobile phone.
To switch to a different network and get a new number from them
You need a STAC (Service Termination Authorisation Code). Simply text ‘STAC’ to 75075 for free from your Tesco Mobile phone.
If you’ve got more than one number on your account, please log in to My Account and select:
1) ‘View or Change my account details’
2) Scroll down to the bottom of the page and select ‘Leaving Tesco Mobile?’
3) Follow the steps to request your PAC or STAC
Alternatively, you can Webchat with us or call our Customer Care team to ask for your PAC or STAC.
You’ll get your PAC or STAC within 1 minute and it’s valid for 30 days. Just give it to the other network and we will sort out the switch with them. Your service with Tesco Mobile will continue until you give your PAC or STAC to your new network. Once you’ve given it to them we’ll cancel your service within one day, unless you’ve chosen a different date, in which case the transfer will take place then.
To find out if you’ll have to pay any early termination charges, text ‘INFO’ to 85075, for free from your Tesco Mobile phone.
If you’d like to use another network SIM card in your Tesco Mobile phone, then you may need to unlock the phone first. To do this, you can ask us for an unlock code.
You’ll receive a final bill from us, which will include any recent usage. It won’t be any more than your monthly tariff price, unless you did things that aren’t included in your monthly allowances. If you pay your bill by Direct Debit, don’t cancel this until your final bill payment has been taken. Once this has happened, you can close your Direct Debit for this account.
If you’ve taken out insurance, you’ll need to cancel this separately. If it’s with Tesco Mobile Protect, please call 0345 030 3290.
If you’re a business customer please call us on 0345 601 2448.
Leaving Tesco Mobile pay as you go
You don’t need to do anything but make sure you use up your balance before you stop using your Tesco Mobile SIM card, because when you leave Tesco Mobile, you’ll lose any remaining credit and bundles.
If you’d like to take your number to your new network then you’ll need to get your PAC (Porting Authorisation Code) to give to your new provider, by following the instructions above. You may also need to get your phone unlocked.