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Early Termination Charge explained

Terminating your Pay Monthly (including SIM Only) Service Agreement early

You may cancel your Pay Monthly Service Agreement (Agreement) at any time by contacting Tesco Mobile Customer Care. If you cancel your Agreement before the end of your Minimum Contract Period, you may incur an Early Termination Charge (ETC). We explain how we calculate ETCs below, but we will always notify the amount to you before you cancel.

When you cancel

Depending on when you cancel your Agreement, you may be subject to charges for usage for the month you are in when you cancel, plus the ETC. You can choose to cancel your Agreement:

  • Immediately; or
  • When you use a PAC code that you have requested from us; or
  • On your next Billing Date.

 

If you cancel your Agreement before your next Billing Date, you will incur charges for any usage you have made on the Tesco Mobile Pay monthly Service. The charges you will incur will be the total sum of

  1. the current standard rate charges for calls, text and data within the Inclusive Allowance categories capped at the fixed monthly subscription tariff and any bundles you selected when you made your purchase, plus
  2. the current standard rate charges for any calls, text and data outside of the Inclusive Allowance categories. We then calculate your ETC.

Find out more about leaving Tesco Mobile

How we calculate your ETC:

We multiply the monthly subscription charge of your Agreement by the number of months remaining on your Minimum Contract Period;

  1. We then make deductions:
  2. We take off VAT at the applicable rate*; and
  3. We also add a small discount of approximately 3% for any benefit we might receive for us no longer providing you service on our network,

together this adds up to a 20% discount.

Pay Monthly example

You have a Pay Monthly Service Agreement of £10 a month (which is your monthly subscription charge), with six months remaining of your Minimum Contract Period. We multiply £10 by six, which totals £60. We then take off 20%of deductions, making your ETC £48.50.

If you cancel your contract after your Minimum Contract Period has ended, you won’t have anything to pay on your Pay Monthly Service Agreement other than the amount you have used in that month as set out in When You Cancel. (See below for Anytime Upgrade Flex customers).

Anytime Upgrade Flex Customers

Anytime Upgrade Flex Customers who joined before 30th November 2021

If you are an Anytime Upgrade customer, your bill is made up of your Pay Monthly Service Agreement and your Anytime Upgrade credit agreement repayments. Therefore, if you are thinking of leaving us, you will need to pay off your credit agreement as well as an ETC.

If your credit agreement is longer than 24 months, your ETC for usage  is limited to the duration of your Minimum Contract Period, which will never exceed 24 months. In summary:

  • If you cancel your contract before your Minimum Contract Period, you will have to pay an ETC for usage and pay off your credit agreement for your mobile handset;
  • If you cancel your contract after your Minimum Contract Period, but before the end of your credit agreement, you won’t have to pay an ETC but you will have to pay off your remaining mobile handset credit agreement;
  • If you cancel your contract after both your Minimum Contract Period, and credit agreement has ended, you won’t have anything to pay other than the amount you have used in that month.

 If you are an Anytime Upgrade Flex customer with a rolling usage contract, you will not be required to pay ETCs on your usage contract, although you will be required to pay off your credit agreement.

* To add VAT you multiply the figure by 0.2. To deduct VAT you multiply the figure by 0.1667.

Anytime Upgrade Flex Customers who joined or upgraded on or after 30th November 2021

If you are an Anytime Upgrade customer, your bill is made up of your Pay Monthly Service Agreement and your Anytime Upgrade credit agreement repayments. Therefore, if you are thinking of leaving us, you will need to pay an ETC.

If your credit agreement is longer than 24 months, your ETC for usage is limited to the duration of your Minimum Contract Period, which will never exceed 24 months. In summary:

  • If you cancel your contract before your Minimum Contract Period, you will have to pay an ETC for airtime;
  • If you cancel your contract after your Minimum Contract Period, you won’t have to pay an ETC for airtime;
  • If you are an Anytime Upgrade Flex customer with a rolling usage contract, you will not be required to pay ETCs on your airtime contract.

In addition to any ETCs payable, if you entered into a mobile handset credit agreement with your airtime contract, you will need to pay the following:

  • If you cancel your airtime contract before the end of month 24, you will have to pay off the remaining balance of your mobile handset credit agreement in full at the point you cancel your airtime contract;
  • If your credit agreement is longer than 24 months and you cancel your airtime contract after the end of month 24, you won’t have to pay off the remaining balance of your mobile handset credit agreement in full at the point you cancel your airtime contract, and instead you can continue to pay your credit agreement balance monthly until you have paid the balance in full.
  • If you cancel your airtime contract after your Minimum Contract Period, and your credit agreement has ended, you won’t have anything to pay other than the amount you have used in that month.

 

If you are an Anytime Upgrade Flex customer with a rolling usage contract, you will not be required to pay ETCs on your usage contract, although the above will apply in relation to your credit agreement.