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Switching – Joining Tesco Mobile

To switch to us and bring your number when you join, you need a PAC (Porting Authorisation Code) from your current network.

It’s really easy to get your PAC, simply text ‘PAC’ to 65075 from your current mobile phone.

To switch to us and get a new number when you join, you need a STAC (Service Termination Authorisation Code) from your current network.

Simply text ‘STAC’ to 75075 from your current mobile phone.

You’ll get your PAC or STAC within 1 minute and it’s valid for 30 days. Just give it to us when you buy your new phone and we’ll do the rest. If you buy online, we’ll ask you for your PAC in the online checkout. If you buy in store or over the phone, we’ll ask you for it when we process your order.

Once you’ve given us your PAC or STAC, we’ll complete your switch to Tesco Mobile within one working day, if you give your PAC or STAC code to us before 6pm Monday to Thursday. Otherwise it may take longer, particularly on bank holidays. The most time you’ll have to wait is 5 days. This is the same for all mobile networks. We’ll text you to let you know what date your switch will take place and whether you need to take any extra steps to activate your switch.

If you need to unlock your phone, please ask your current network for an unlock code.

To bring your old number with you after you’ve joined, text PORT to 23424 from your new phone or SIM and follow the instructions. It’s free from any Tesco Mobile phone or SIM. We’ll text you within 24 hours to let you know when your old number will be transferred over to your new phone or SIM.

FAQs

Why is switching easier than it used to be?

On 1 July 2019 Ofcom brought in new rules to make it quicker and easier for customers to switch mobile networks. Before this you had to call. Now you can just send a text instead, and you get your code within 60 seconds.

What is a PAC/STAC and how long does it last?

A PAC is Porting Authorisation Code and is valid for 30 days. You can use this code to switch to another network and keep your number as long as you give the code to your new network within 30 days.

A STAC is Switching Termination Authorisation Code and is valid for 30 days. You can use this code to switch to another network and cancel your old number as long as you give it to your new network within 30 days.

How long will it take to get my PAC or STAC?

Once you’ve asked for your PAC or STAC, you’ll get it within 1 minute.

What do I do with my PAC or STAC?

Just give it to us when you buy your new contract, either in the online checkout or tell the person who’s processing your order over the phone or in store. We’ll do everything behind the scenes to transfer your number.

How long will it take to transfer my number?

Once you’ve given us your PAC or STAC, we’ll complete your switch to Tesco Mobile within one working day, if you give your PAC or STAC code to us before 6pm Monday to Thursday. Otherwise it may take longer, particularly on bank holidays. The most time you’ll have to wait is 5 days. This is the same for all mobile networks. We’ll text you to let you know what date your switch will take place and whether you need to take any extra steps to activate your switch.

What if I change my mind and don’t want to transfer my number after it’s been scheduled?

Please call our Customer Care team on 4455 as soon as you can.

What if there’s a problem with my number transfer?

If you’re joining Tesco Mobile and you have issues with your PAC, the first thing to do is contact your previous network. If you still need help after that, please contact us and we’ll see if we can help.

What if I’ve requested a PAC or STAC and change my mind?

If you request a PAC or STAC and change your mind, you don’t have to do anything. After 30 days the code will be deactivated and you’ll stay with your current network.

What if I have a problem with my PAC or STAC?

If you’re joining Tesco Mobile and you have issues with your PAC or STAC, you’ll need to contact your previous network.  If you require any further assistance with your switch you can contact our Customer Care team free of charge on 4455 from your Tesco Mobile Phone.

Making a complaint

If for any reason you’re unhappy with your experience when requesting your PAC / STAC code from us, you may be due compensation. You will need to follow our complaints procedure. We’ll need to know your mobile number, the PAC / STAC you were given, the network you have moved to and the date of your PAC / STAC request.