Switching – Joining Tesco Mobile
To switch to us and bring your number when you join, you need a PAC (Porting Authorisation Code) from your current network.
It’s really easy to get your PAC, simply text ‘PAC’ to 65075 from your current mobile phone.
To switch to us and get a new number when you join, you need a STAC (Service Termination Authorisation Code) from your current network.
Simply text ‘STAC’ to 75075 from your current mobile phone.
You’ll get your PAC or STAC within 1 minute and it’s valid for 30 days. Just give it to us when you buy your new phone and we’ll do the rest. If you buy online, we’ll ask you for your PAC in the online checkout. If you buy in store or over the phone, we’ll ask you for it when we process your order.
Once you’ve given us your PAC or STAC, we’ll complete your switch to Tesco Mobile within one working day, if you give your PAC or STAC code to us before 6pm Monday to Thursday. Otherwise it may take longer, particularly on bank holidays. The most time you’ll have to wait is 5 days. This is the same for all mobile networks. We’ll text you to let you know what date your switch will take place and whether you need to take any extra steps to activate your switch.
If you need to unlock your phone, please ask your current network for an unlock code.
To bring your old number with you after you’ve joined, text PORT to 23424 from your new phone or SIM and follow the instructions. It’s free from any Tesco Mobile phone or SIM. We’ll text you within 24 hours to let you know when your old number will be transferred over to your new phone or SIM.