What others say about us

We’ve had the fewest complaints to Ofcom of any network for 3 years in a row 

Based on Ofcom’s Telecoms and Pay TV Complaints reports (Q2 2014 – Q1 2017), for the third year running, of all the mobile network operators, Tesco Mobile has had the least number of complaints to Ofcom.

Read Ofcom's report

We've been a Which? Recommended Provider for seven years running. Which? regularly surveys thousands of mobile phone customers to find out exactly what they think of their network, the customer service and value for money.

Read the Which? report

 

Our award-winning Customer Care team is ready to look after you and maybe even make you smile... Did you know we won the ECCCSA 2015 award for Best Social Media in Customer Service? Read our favourite customer tweets

 

 

Come and meet our friendly, expert staff in over 450 Phone Shops across the UK. We're uSwitch's High Street Retailer of the Year for 2016 and 2017. Find your nearest Phone Shop

That’s just what’s happened lately. We’ve won all sorts of awards over the years for our original products and services, our outstanding Customer Care and our ever-popular Phone Shops.

Here's the full list (it's long)

Year Awarding Body Award
2016 uSwitch Best Value Pay Monthly
2016 uSwitch Best Pay As You Go Network
2016 uSwitch Best High Street Retailer
2016 Mobile Industry Awards Best MVNO
2016 Shop Idol Shop Idol Winner
2016 Ofcom Least Complaints Pay Monthly in every quarterly report
2015 Which? Recommended Provider
2015 Mobile Industry Awards Best MVNO - Commended
2015 Ofcom Least Complaints Pay Monthly in every quarterly report
2014 uSwitch Best Customer Support
2014 Which? Recommended Provider
2013 Which? Best Telecoms Provider
2013 uSwitch Best Pay Monthly Value for Money
2012 Which? Recommended Provider
2012 uSwitch Best Perks and Freebies
2012 uSwitch Best Pay Monthly Value For Money
2012 uSwitch Best Network Coverage
2011 Which? Best Mobile Service Provider
2010 Mobile Industry Awards Best MVNO
2010 JD Power No.1 Customer Satisfaction For Pay As You Go
2009 Mobile Industry Awards Credit Crunch Award
2008  JD Power No.1 Customer Satisfaction For Pay As You Go
     

And here are some more of our favourite customer tweets: