Tesco Mobile

Keep an eye on your account essentials

What are Family perks?

Family perks are the free monthly extras you get if you have more than one number on your account. Getting the family onto Tesco Mobile will help you save a little more each month.

We know everyone in the family is different, so you can each choose your own free monthly perk to suit you. You can also manage everyone’s accounts in one place, making your life a little easier.

What can I get?

Each of you can choose one of these free perks to get every month.

  • 250MB – 1GB data
  • 50p – £2 off your bill
  • 75p – £2.25 off Tesco Mobile Protect insurance*
  • 50 – 200 Tesco Clubcard points
  • 150 – 500 minutes to any network
  • 500 Tesco Mobile minutes

The amount you get in each perk depends on your monthly tariff price. And remember your Family Perk is free every month.

Every Little Helps.

*The insurance perk can only be chosen when you start your contract.

How to get Family perks

If you’re already with us, just choose your new pay monthly phone or SIM only deal and log in as an existing customer at checkout.

If you’re just joining Tesco Mobile, simply add more than one pay monthly phone or SIM only deal to your basket and choose your Family perk.

Choose your deal

You can change each perk in My Account or in our app and the new perk will start on your next bill date.

For all the nitty gritty, please read the Perks terms and conditions.

 

What devices and tariffs can I get perks on?

Pay monthly customers, including SIM only customers, can get perks as long as you’ve changed to a pay monthly contract or joined Tesco Mobile after 2 July 2012. You’ll also need two or more pay monthly contracts on your account. This includes pay monthly 4G tablets and tablets SIMs. If you have a tablet or tablet SIM, your perk for the tablet will always be extra data.

How do I get perks when I join Tesco Mobile?

When you join Tesco Mobile pay monthly, including SIM only, you’ll be able to choose your perks at the checkout when you buy two or more contracts together.

How do I get perks if I’m already with Tesco Mobile?

If you’ve got already got a pay monthly or SIM only contract, just add one or more contracts to your account and each contract will get a free monthly perk. You can choose your perks in My Account or via our app on Android or iPhone.

How many contracts can I have on my account?

You can have up to five contracts on your account. This means they’re on the same billing account and will need to be paid in one go each month using the same payment method.

How do I add or change perks?

You can add or change perks via our app on Android or iPhone or by logging in to My Account, then:

1. Go to View or change my tariff, credit agreement and buy or change data bundles
2. Then Add or change a perk for the contract you want
3. Remember to tick the box next to the perk you want and accept the terms and conditions.

If you choose extra Clubcard points as your perk, they’ll be added to your Clubcard account after you pay your bill.

How long do perks last?

Each perk lasts for a month and renews each month on your bill date. It stays on your account until you ask us to change it or remove it. If you’re not eligible anymore, we’ll remove it from your next bill date.

When can I change my perk?

You can change your perk each month if you want to. Just go into My Account or via our app on Android or iPhone any time to swap it and it’ll change on your next bill date.

What happens if I cancel one of my contracts?

If you end up with only one contract on your account, then your perks will be cancelled from your next bill date. We’ll text you if this is going to happen. If you want to keep getting your perk, just add another contract to your account.

Can I get perks if I have two separate accounts?

No. You can only get perks on an account that has two or more pay monthly or SIM only contracts. If you want to get perks and you’ve got contracts on separate accounts, you’ll need to cancel one and set up new contracts on the same account (You can transfer your number over). Remember, if any contract’s still within its minimum term (for example, 24 months), then you might have to pay an early termination fee.

What happens if I have a data bundle and perk of the same type?

You can change it if you like, as long as you place the order for your bundle and perk at the same time. But you can’t have 2 separate orders of the same type pending. For example, you can’t have a data perk and a data bundle pending at the same time.

Can everyone on Tesco Mobile get perks?

Pay monthly customers, including SIM only customers, can get perks as long as they’ve changed to a pay monthly contract or joined Tesco Mobile after 2 July 2012. Pay as you go customers can’t get perks. If you’re on one of these tariffs and you’d like to get perks, you can choose a new pay monthly deal.