When you join Tesco Mobile pay monthly, including SIM only, you’ll be able to choose your Family Perks at the checkout when you buy two or more contracts together.

If you’ve already got a pay monthly or SIM only contract, just add one or more contract to your account and each contract will get a free monthly Family Perk. You can choose your Family Perks in My Account or on our app.

You can have up to five contracts on your account. This means they’re on the same billing account and will need to be paid in one go each month using the same payment method.

You can add or change Family Perks in our app or by logging in to My Account, then:

1. Go to View or change my tariff, credit agreement and buy or change data bundles
2. Then Add or change a Family Perk for the contract you want

Remember to tick the box next to the Family Perk you want and accept the terms and conditions.

If you want to choose money off Tesco Mobile Protect as your Family Perk, you need to do this when buying your new phone – it’s not available a

Each Family Perk lasts for a month and renews each month on your bill date. It stays on your account until you ask us to change it or remove it. If you’re not eligible anymore, we’ll remove it from your next bill date.

You can change your Family Perk every month if you want to. Just go into My Account or our app any time to swap it and it’ll change on your next bill date.  The only exception to this is the money off Tesco Mobile Protect – you can only choose this when buying your phone. So if you don’t choose it when you get your phone, or change to a different Family Perk, you won’t be able to change to money off Tesco Mobile Protect at a later date.

If you end up with only one contract on your account, then your Family Perks will be cancelled from your next bill date. We’ll text you if this is going to happen. If you want to keep getting your Family Perk, just add another contract to your account.

No. You can only get Family Perks on an account that has two or more pay monthly or SIM only contracts. If you want to get Family Perks and you’ve got contracts on separate accounts, you’ll need to cancel one and set up new contracts on the same account (You can transfer your number over). Remember, if any contract’s still within its minimum term (for example, 24 months), then you might have to pay an early termination fee.

You can change it if you like, as long as you place the order for your bundle and Family Perk at the same time. But you can’t have 2 separate orders of the same type pending. For example, you can’t have a data Family Perk and a data bundle pending at the same time.

Unfortunately not, you’ll only be able to choose the money off Tesco Mobile Protect Family Perk when you start a new contract or upgrade with us.

Money off Tesco Mobile Protect is different from the other Family Perks because you can only choose it when you buy your phone. If you decide to change it for another Family Perk, you won’t be able to change it back again. It can take up to two months for this to show on your bill.

The amount you get off your premium depends on how much your monthly tariff is. So if you change your tariff up or down, the amount you’ll save each month may change. It can take up to two months for this to show on your bill.