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Go to BasketInadvertent roaming
Inadvertent roaming is when your phone connects to a mobile network in a nearby country, even though you have not actually crossed the border. This can happen if you’re near a country’s border and your phone picks up a stronger signal from the other side, which can lead to unexpected roaming charges.
We’ll send you a text if your phone connects to a network in a different country. You can also check what network you’re connected to in your phone’s settings. Our helpful device guides can show you how to do this.
In your phone’s settings, you can turn off data roaming to avoid any data roaming charges. You can also turn off automatic network selection and instead manually select what network you want to connect to. Our device guides can show you how.
By setting a zero bill cap or safety buffer, you can make sure you never spend more on your bill than you’re happy to. You can manage your zero bill cap or safety buffer in My Account or in our app.