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Go to BasketInadvertent roaming
Inadvertent roaming is when your phone connects to a network in a different country, even though you’re not actually in that country. For example, if you’re in Northern Ireland and close to the border, you could inadvertently roam to a network in the Republic of Ireland, which could lead to unexpected roaming charges (although the Republic of Ireland is one of our 48 Home From Home destinations, where there are no roaming fees until 2026). This could also happen in other countries when you’re close to borders, for example, in Turkey.
We’ll send you a text if your phone connects to a network in a different country. You can also check what network you’re connected to in your phone’s settings. Our helpful device guides can show you how to do this.
In your phone’s settings, you can turn off data roaming to avoid any data roaming charges. You can also turn off automatic network selection and instead manually select what network you want to connect to. Our device guides can show you how.
By setting a zero bill cap or safety buffer, you can make sure you never spend more on your bill than you’re happy to. You can manage your zero bill cap or safety buffer in our app or My Account.