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Switching from Pay as you go Essentials to pay monthly

It’s simple to move your phone number from Pay as you go Essentials to a pay monthly contract. Choose and sign up to your new contract, then contact us and ask for a number transfer. It’s easy to do this via web chat.

When will my pay as you go number and credit transfer?

Pay monthly handset orders placed online:

Any remaining credit on your pay as you go account won’t be lost - it’ll be taken off your next pay monthly bill.

Pay monthly SIM orders placed online:

If you’ve asked us to send you a new SIM:

  • Once you receive your new SIM with your phone, you’ll need to contact us to transfer your pay as you go number and credit onto the new SIM.
  • Any remaining credit on your pay as you go account won’t be lost - it’ll be taken off your next pay monthly bill.

Give us a call

If you'd prefer to speak to us over the phone, then you can call us on 08000 30 40 30 and we’ll be happy to help you switch. 

Here are some useful things to know about, if you’re thinking of switching

  • When you call us, there’s just a few questions we need to ask you over the phone. Once these are done, you should be able to switch to a pay monthly phone or tariff
  • If you’re keeping your number, you might need a new SIM when you switch. We’ll need to send you one of these before the transfer takes place
  • Any remaining credit on your pay as you go account won’t be lost - it’ll be taken off your next pay monthly bill
  • Once you’ve switched, if you have any regular or automatic top-ups on your pay as you go account, you’ll need to cancel these

We’ll talk you through all of the steps when you call us, including what to do when the switch takes place.