Bereavement or death of an account holder

First of all we’d like to offer our sincere condolences for your loss. We understand this can be a difficult time, please contact Customer Care on 0345 301 4455 or contact us online via webchat or social network support and we'll take care of everything for you.

If you have other mobile phone numbers on the same account, they can be transferred to pay as you go so you don’t lose service or to pay monthly (subject to credit checking eligibility).

If you're a business customer, please call us on 0345 601 2448.