Support with Wi-Fi Calling and 4G Calling

Need to make a call but don’t have any signal? No worries – help is at hand with Wi-Fi Calling. If you’re having an issue with your signal but you’re connected to Wi-Fi, you can still call as normal thanks to Wi-Fi Calling. The same goes for receiving calls, too.

And when you’re on 4G, you can make and receive calls using 4G Calling (also known as VoLTE), giving you a crystal-clear connection. With both services set up, you can start your call at home using Wi-Fi Calling, before seamlessly switching to 4G Calling when you leave the house, allowing you to stay connected on the move. You can still use the internet at the same time as well, so sending an email while you’re on a call isn’t a problem.

On top of this, if you’ve got an Android phone, you can send and receive texts over Wi-Fi, as long as your phone supports this. Apple customers will be able to do the same from early 2023. 

We’re currently working with phone manufacturers to roll out Wi-Fi Calling and 4G Calling to our pay monthly customers. You’ll just need to make sure you have the latest firmware installed on your phone, as well as checking that your phone supports these services. You can check here. 

If you’re on pay as you go or your phone doesn’t support Wi-Fi Calling and 4G Calling, to get these services you’ll have to upgrade to a pay monthly phone that supports Wi-Fi Calling and 4G Calling. You can take a look at our range of options here. Once you’ve upgraded you’ll be good to go.

There’s no extra charge for these services – it’s the same as a standard call (or text) and it’ll come out of your monthly allowance in the normal way. If you run out of minutes (or texts), you’ll be charged standard rates.