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Support with Wi-Fi Calling and 4G Calling

We’re always looking for ways to make Tesco Mobile even better for our customers. That’s why we’re currently updating our network – so you can benefit from Wi-Fi Calling and 4G Calling.

To make sure there’s as little disruption to our service as possible, we’re moving customers onto our updated network in stages, rather than all in one go.

Need to make a call but don’t have any signal? No worries – help is at hand with Wi-Fi Calling. If you’re having an issue with your signal but you’re connected to Wi-Fi, you can still call as normal thanks to Wi-Fi Calling. The same goes for receiving calls, too.

And when you’re on 4G, you can make and receive calls using 4G Calling (also known as VoLTE), giving you a crystal-clear connection. With both services set up, you can start your call at home using Wi-Fi Calling, before seamlessly switching to 4G Calling when you leave the house, allowing you to stay connected on the move. You can still use the internet at the same time as well, so sending an email while you’re on a call isn’t a problem.

On top of this, if you’ve got an Android phone, you can send and receive texts over Wi-Fi, as long as your phone supports this. Apple customers will be able to do the same from early 2023. 

We’re currently working with phone manufacturers to roll out Wi-Fi Calling and 4G Calling to our pay monthly customers. You’ll just need to make sure you have the latest firmware installed on your phone, as well as checking that your phone supports these services. You can check here. 

If you’re on pay as you go or your phone doesn’t support Wi-Fi Calling and 4G Calling, to get these services you’ll have to upgrade to a pay monthly phone that supports Wi-Fi Calling and 4G Calling. You can take a look at our range of options here. Once you’ve upgraded and we’ve moved you onto our updated network, you’ll be good to go.

It’s really easy to set up Wi-Fi Calling and 4G Calling in your phone’s settings – and you don’t need to download any apps. Just follow the steps for your particular phone, and once we’ve moved you onto our updated network, you’ll be up and running.

There’s no extra charge for these services – it’s the same as a standard call (or text) and it’ll come out of your monthly allowance in the normal way. If you run out of minutes (or texts), you’ll be charged standard rates.

You can use Wi-Fi Calling wherever there’s Wi-Fi, and you can use 4G Calling wherever there’s 4G coverage. So, whether you’re at home, a coffee shop or at work, you’ll stay connected.

Wi-Fi Calling and 4G Calling isn’t currently available outside the UK, but you can make calls using 3G and 2G networks in countries that have these services. Plus, you can still use Wi-Fi and 4G to access the internet and apps.
 
We're working on launching 4G Calling abroad for the near future.