Thank you for your patience if you’ve been waiting to speak to us. At the moment our average wait on the phone is about 12 minutes. Here are some other ways to get help

Help & Support


Unblock your mobile/get your PUK code

If you’ve entered your PIN code incorrectly 3 times your sim card will be blocked and you’ll be unable to make or receive calls/texts.

To unblock your device you’ll need your PUK. A PUK stands for Pin Unlock Key.

If the error message on your device says that you need a PUK, please call us on 0345 301 4455 (4455 from a Tesco Mobile device).

If you’re a business customer, call us on 0345 601 2448.

Please make sure your SIM is activated before using the “Unblock my mobile” service.