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Topping-up

If you’re a pay as you go customer, there are lots of ways you can keep yourself or a friend topped-up. It’s quick, easy and you’ll collect Clubcard points when you do.

The easiest way to top-up someone else’s Tesco Mobile phone for them is to top-up online by selecting the ‘New user’ button and following the instructions.

Just so you know, you can only top-up if you’re a pay as you go customer. If you’re on a pay monthly contract, call 4488
from your Tesco Mobile phone to make a payment.

First time topping-up?

If you’ve just joined Tesco Mobile with a pay as you go SIM, it’s easy to top-up for the first time. Your first top-up will need to be done by buying a voucher from any Tesco store, using a digital voucher or by topping-up online.

If you’ve got a no-contract SIM, you can also top-up for the first time online, using your card, Paypal or bank details to top-up.

No-contract SIM

If you’ve got a No-contract SIM, you can load money onto it in any of the ways mentioned below to get your Rocket Pack of monthly bundles of data, minutes & texts.

But, what’s even easier than that is you can go into My Account and set up a recurring payment so your Rocket Pack will be renewed every month and you won’t have to think about loading money onto your SIM.

Just so you know, direct debit and automatic payments for no-contract SIMs are via Mi-Pay, and you may see this on your bill as MIP.

> Find out more about our Pay as you go tariffs

Online

The easiest way to top up is to top-up online.

  • you can top-up as a guest for one-off payments.
  • you can set up an account, so you’ll be able to make one-off, regular and automatic top-ups using a credit/debit card, PayPal or your bank details.

If you top-up someone else’s phone, you can save the numbers within your account, making future top-ups hassle free.

By Tesco Mobile app

You can top-up and check your balance using our pay as you go app.

Google PlayApp Store

You can top up with an E-voucher anytime in the app. If you want to top up via credit or debit card you’ll need to call us on 4444 to register your card to your account first.

> Find out more about the Tesco Mobile app

By phone

To top-up with your credit or debit card, or with a voucher

In Tesco stores

You can buy a top-up voucher from any Tesco store. The voucher is a paper receipt with a 16 digit voucher number on it.

To use a voucher,

With a digital voucher from Tesco.com

On Tesco.com you can buy a £10 voucher£15 voucher, or £20 voucher

  • Go to Tesco.com digital voucher top-ups by clicking here
  • Add your voucher amount to your basket
  • Sign into your Tesco.com account to purchase (use the same login details as if you were doing a Tesco grocery shop or logging into see your Clubcard info)
  • You’ll receive the usual email confirming your order, then within the hour you’ll get another email with the details of the digital top-up voucher in it.
  • To apply the voucher, you can use the Tesco Mobile app, top-up with My Account or call 4444 free from your Tesco Mobile phone, or 0345 940 0000 from a landline. To top-up, just use the voucher code supplied in the email

With an E top-up card

If you need one, you can order an E top-up card online via My Account.

Before you can use the E top-up card, you must register it to your mobile number – to do this

  • text TOPUP to 28589 free from your Tesco Mobile phone.

Once you’ve registered your E top-up card you can use it to top-up at any Tesco store or in over 100,000 shops that display the green E top-up logo.
E top-up logo

When you top-up, you’ll be given a receipt with the transaction ID. Please keep this in case there’s an issue with the top-up.

No-contract SIM

If you’ve got a No-contract SIM, you can load money onto it in any of the ways mentioned above to get your Rocket Pack of monthly bundles of data, minutes & texts.

But what’s even easier than that is you can go into My Account and set up a recurring payment so your Rocket Pack will be renewed every month and you won’t have to think about loading money onto your SIM.

> Find out more about our Pay as you go tariffs

What can I do if my credit or debit card is not being accepted when I phone to top-up?

For your first top-up you will need to top-up online or buy a top-up voucher in store.

If you’ve used your credit or debit card before but you’ve changed your address since the last time you used it, when you call 4444 or 0345 940 0000 to top-up you’ll need to enter the full details again so you can then update your address. If you’re only entering the last 4 digits, please try entering the full 16 digit card number instead.

 

Why do I need to top-up with a voucher for my first phone or app top-up?

Your first top-up will need to be done by buying a voucher from any Tesco store, using a digital voucher or by topping-up online so that your card details are stored for next time you want to top-up.

If you’ve got a no-contract SIM, you can also top-up for the first time online, using your card, Paypal or bank details to top-up.

How do I check my balance?

If you have an Android or Apple phone you can download the Tesco Mobile App and see your balance anytime. The app is free to use.

How do I check my balance?

If you have an Android or Apple phone you can download the Tesco Mobile App and see your balance anytime. The app is free to use.

You can dial 4444 to hear your balance, type *#10# into your keypad to see your balance on screen or text BALANCE to 2112 to see your balance and remaining allowances.

You can also check your balance online in My Account

Why is my balance not showing after I’ve topped up?

Please give it 10 minutes for your balance to update. If it hasn’t updated by then, please check if you are on our No-contract SIM tariff with Rocket Packs. If you are, your credit will have bought you a Rocket Pack. If you’re not on our No Contract SIM tariff with Rocket Packs and your balance has not updated after 10 minutes, then please contact us by calling Customer Care on 4455 from your Tesco Mobile phone.

How do I add, change or cancel a recurring data, minutes or texts bundle?

You can change or add a data bundle in the Tesco Mobile app, and can change or add a data, minutes or texts bundle in My Account or by calling 282.

Can I share my top-up balance with someone else?

Ping Me A Pound* lets you request a £1 top-up from somebody else’s credit.

You can sign up by calling 282 free from your mobile or online at My Tesco Mobile.

1. Login

2. Go to ‘My Cards and Services’

3. Enter the child’s name and mobile number

4. Click ‘Add’ and ‘Confirm’

Once registered, you can request £1 by calling 282 free from your mobile. The other user will receive a premium rate text message to confirm you’ve requested £1 and this will be debited from their top-up credit.

*Remember only a single £1 top-up credit can be received in any 24-hour period and it’s only available to Tesco Mobile pay as you go customers.

Why can I only top-up if I’m a pay as you go customer?

From 27/04/21, pay monthly customers can no longer top-up. However, if you’re a pay monthly customer and you’d like to make a payment, you can do this by calling 4488 from your Tesco Mobile phone.