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Topping-up

There are lots of ways you can keep yourself or a friend topped-up. It’s quick, easy and you’ll collect Clubcard points when you do.

The easiest way to top-up someone else’s Tesco Mobile phone for them is to top-up online by selecting the ‘New user’ button and following the instructions.

First time topping-up?


If you’ve just joined Tesco Mobile with a pay as you go SIM, your first top-up needs to be an online top-up or through buying a top-up voucher in store. After that you can top-up in any of the ways listed on this page.

Online


The easiest way to top up is to top-up online.

  • you can top-up as a guest for one-off payments.
  • you can set up an account so you’ll be able to make one-off, regular and automatic top-ups using a credit/debit card, PayPal or your bank details.

If you top-up someone else’s phone, you can save the numbers within your account, making future top-ups hassle free.

By Tesco Mobile app


You can top-up and check your balance using our pay as you go app.

Download it for free from

Using the app you can apply top-up vouchers bought in store and, top-up using a credit or debit card that’s already registered with us.

> Find out more about the Tesco Mobile app

By phone


To top-up with your credit or debit card

In Tesco stores


You can buy a top-up voucher from any Tesco store. The voucher is a paper receipt with a 16 digit voucher number on it.

To use a voucher,

  • call the top-up line on 4444 free from your mobile or
  • 0345 940 0000 from a landline.

You can also use it in the Tesco Mobile app.

With a digital voucher from Tesco.com


On Tesco.com you can buy a £10 voucher, £15 voucher, or £20 voucher

  • Go to Tesco.com digital voucher top-ups by clicking here
  • Add your voucher amount to your basket
  • Sign into your Tesco.com account to purchase (use the same login details as if you were doing a Tesco grocery shop or logging into see your Clubcard info)
  • You’ll receive the usual an email confirming your order, then within the hour you’ll get another email with the details of the digital top-up voucher in it.
  • To apply the voucher, call 4444 free from your Tesco Mobile phone, or 0345 940 0000 from a landline, and use the voucher code supplied in the email

With an E top-up card


Before you can use the E top-up card, you must register it to your mobile number – to do this

  • text TOPUP to 28589 free from your Tesco Mobile phone.

Once you’ve registered your E top-up card you can use it to top-up at any Tesco store or in over 100,000 shops that display the green E top-up logo.

When you top-up, you’ll be given a receipt with the transaction ID. Please keep this in case there’s an issue with the top-up.

You can order an E top-up card online via My Account.

No-contract SIM


If you’ve got a No-contract SIM, you can load money onto it in any of the ways mentioned here to get your Rocket Pack of monthly bundles of data, minutes & text.

But what’s even easier than that is you can go into My Account and set up a recurring payment so your Rocket Pack will be renewed every month and you won’t have to think about loading money onto your SIM.

> Find out more about our Pay as you go tariffs

FAQs

How do I top-up for someone else?

The easiest way to top-up someone else’s phone for them is to top-up online by selecting the ‘New user’ button and following the instructions.

 

What are the ways to top-up?

The easiest way to top up is to top-up online. If you set up an account you’ll be able to make one-off, regular and automatic top-ups using a credit/debit card, Paypal or your bank details.

You can also download our pay as you go app where you can then redeem top-up vouchers bought in store and top-up using a credit or debit card that you’ve registered with us.

What can I do if my card is not being accepted on the automated payment line?

For your first top-up you will need to top-up online or buy a top-up voucher in store.

If you’ve used your card before but you’ve changed your address since the last time you used it, you’ll need to enter the full details again so you can then update your address. If you’re only entering the last 4 digits, please try entering the full 16 digit card number instead.

How do I check my balance?

If you have an Android or Apple phone you can download the Tesco Mobile App and see you balance anytime. The app is free to use.

You can dial 4444 to hear your balance, type into your keypad *#10# to see your balance on screen or text BALANCE to 2112 to see your balance and remaining allowances.

Why is my balance not showing after I’ve topped up?

Please give it 10 minutes for your balance to update. If it hasn’t updated by then, please check if you are on our No-contract SIM tariff with Rocket Packs. If you are, your credit will have bought you a Rocket Pack. If you’re not on our No Contract SIM tariff with Rocket Packs and your balance has not updated after 10 minutes, then please contact us by calling Customer Care on 4455 from your Tesco Mobile phone.

How do I add, change or cancel a recurring data, minutes or texts bundle?

You can change or add a data bundle in the Tesco Mobile app, and can change or add a data, minutes or texts bundle in My Account or by calling 282.

How do I set up recurring payment on No-contract SIM?

Log in to My Account and go to ‘Payments’ to add PayPal, debit card or Direct Debit payment. Then we will add your Rocket Pack each month without you having to top-up.