We’re sorry, now that we have fewer colleagues available, call wait times are much longer. So we can help our most vulnerable customers, please check our coronavirus page for info and help.

Help & Support

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Death of an account holder

First of all we’d like to offer our sincere condolences for your loss. We understand this can be a difficult time, please contact Customer Care on 0345 301 4455 or contact us online via email or webchat and we’ll take care of everything for you.

If you have other mobile phone numbers on the same account, they can be transferred to pay as you go so you don’t lose service or to pay monthly (subject to credit checking eligibility).

If you’re a business customer, please call us on 0345 601 2448.