We have a range of additional support services available to all of our customers, which are in line with our Tesco Mobile Vulnerable customer policy. If you need extra support, rest assured we’re trained to help. At your request, we can record your need for extra support by adding a marker to your account. They can be recorded on your account for as long or short a time as you like – it’s totally up to you.
Markers let us know exactly how best we can help you. For example, if you have difficulty hearing, we can add a ‘Non-voice contact’ marker to your account – so we’ll know to get in touch with you via email, text message or letter etc, rather than over the phone. You can find more details of these in our Help pages below.