Lost and stolen

If you’re a pay monthly customer, you can report your phone/SIM as lost or stolen in My Account. Alternatively, you can give us a call on 0345 301 4455 (or 0345 601 2448, if you’re a business customer). You can also get in touch with us via web chat or social media (Facebook or X).

If you’re a pay as you go customer, you can report your phone/SIM as lost or stolen by giving us a call on 0345 301 4455. You can also get in touch with us via web chat or social media (Facebook or X).