Awards & reviews

The experts say we’re the pick of the bunch… and our customers agree











 

Awards & Reviews

The experts say we’re the pick of the bunch… and our customers agree

We're aisles ahead

For us, our customers always come first, which is why we’re the highest-ranking mobile network on the UK Customer Satisfaction Index (UKCSI). So when you’re with us, you really will be as happy as a clam.

 

 

 

Which?

Praised for going above and beyond for our customers and providing an outstanding service, we were chosen as the 2021 Which? Utilities Brand of the Year. Plus, we’ve been a Which? Recommended Provider for 12 years running because we keep our customers at the heart of everything we do.

Uswitch

At the 2022 Uswitch Telecoms Awards, we did the double. As well as being named the Best Network for Customer Service, we were also voted the Best Value Pay Monthly Network. So you can rely on us to look after you like no other network can and give you unbeatable deals that are right for you.

Ofcom

Every year since 2017, Ofcom has released an annual report comparing service levels across the telecoms industry. And every year, we’ve been their least-complained-about mobile network – receiving just 3 complaints per 100,000 customers. That’s a percentage as tiny as our petits pois.

Expert Reviews

Highlighted by Expert Reviews for winning hearts and minds with our excellent customer service and support, we were Highly Commended in the Customer Service category at their 2021 Mobile Network Awards. Of all the customers they surveyed, 94% said they'd recommend us to someone else.

Reevoo

We’re really proud of the service we provide, so we've teamed up with trusted independent reviewer, Reevoo, to publish real, unbiased and unedited reviews. There’s thousands of reviews for you to take a look at, so why not give some a read and hear what our customers have to say about us.