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Tesco Mobile
Figures for July - December 2023
| Product / Service (Consumer Credit) | July - December 2023 |
|---|---|
| Number of complaints opened | 216 |
| Number of complaints closed | 221 |
| Complaints closed within 8 weeks | 208 |
| Closed complaints upheld by Tesco Mobile | 36 |
| Complaints closed within 8 weeks (%) | 94% |
| Complaints upheld by Tesco Mobile (%) | 16% |
| Product / Service (Consumer Credit) | January - June 2023 |
|---|---|
| Number of complaints opened | 266 |
| Number of complaints closed | 302 |
| Complaints closed within 8 weeks | 259 |
| Closed complaints upheld by Tesco Mobile | 96 |
| Complaints closed within 8 weeks (%) | 86% |
| Complaints upheld by Tesco Mobile (%) | 32% |
| Product / Service (Consumer Credit) | July - December 2022 |
|---|---|
| Number of complaints opened | 414 |
| Number of complaints closed | 366 |
| Complaints closed within 8 weeks | 357 |
| Closed complaints upheld by Tesco Mobile | 108 |
| Complaints closed within 8 weeks (%) | 98% |
| Complaints upheld by Tesco Mobile (%) | 30% |
Figures for July - December 2023
Insurance complaints
| Product / Service (Consumer Credit) | July - December 2023 |
|---|---|
| Number of complaints opened | 439 |
| Number of complaints closed | 442 |
| Complaints closed within 8 weeks (%) | 99% |
| Complaints upheld by Tesco Mobile (%) | 8% |
| Product / Service (Consumer Credit) | January - June 2023 |
|---|---|
| Number of complaints opened | 409 |
| Number of complaints closed | 414 |
| Complaints closed within 8 weeks (%) | 100% |
| Complaints upheld by Tesco Mobile (%) | 10% |
| Product / Service (Consumer Credit) | July - December 2022 |
|---|---|
| Number of complaints opened | 391 |
| Number of complaints closed | 385 |
| Complaints closed within 8 weeks (%) | 99% |
| Complaints upheld by Tesco Mobile (%) | 9% |