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Tesco Mobile
Figures for January - June 2025
| Product / Service (Consumer Credit) | January - June 2025 |
|---|---|
| Number of complaints opened | 254 |
| Number of complaints closed | 243 |
| Complaints closed within 8 weeks | 236 |
| Closed complaints upheld by Tesco Mobile | 74 |
| Complaints closed within 8 weeks (%) | 97% |
| Complaints upheld by Tesco Mobile (%) | 30% |
Insurance complaints
Figures for January - June 2025
| Product / Service (Consumer Credit) | January - June 2025 |
|---|---|
| Number of complaints opened | 256 |
| Number of complaints closed | 248 |
| Complaints closed within 8 weeks | 100% |
| Closed complaints upheld by Tesco Mobile | 6% |
| Product / Service (Consumer Credit) | July - December 2024 |
|---|---|
| Number of complaints opened | 328 |
| Number of complaints closed | 316 |
| Complaints closed within 8 weeks | 315 |
| Closed complaints upheld by Tesco Mobile | 44 |
| Complaints closed within 8 weeks (%) | 100% |
| Complaints upheld by Tesco Mobile (%) | 14% |
| Product / Service (Consumer Credit) | January - June 2024 |
|---|---|
| Number of complaints opened | 356 |
| Number of complaints closed | 352 |
| Complaints closed within 8 weeks | 348 |
| Closed complaints upheld by Tesco Mobile | 121 |
| Complaints closed within 8 weeks (%) | 99% |
| Complaints upheld by Tesco Mobile (%) | 34% |
| Product / Service (Consumer Credit) | July - December 2023 |
|---|---|
| Number of complaints opened | 216 |
| Number of complaints closed | 221 |
| Complaints closed within 8 weeks | 208 |
| Closed complaints upheld by Tesco Mobile | 36 |
| Complaints closed within 8 weeks (%) | 94% |
| Complaints upheld by Tesco Mobile (%) | 16% |
| Product / Service (Consumer Credit) | January - June 2023 |
|---|---|
| Number of complaints opened | 266 |
| Number of complaints closed | 302 |
| Complaints closed within 8 weeks | 259 |
| Closed complaints upheld by Tesco Mobile | 96 |
| Complaints closed within 8 weeks (%) | 86% |
| Complaints upheld by Tesco Mobile (%) | 32% |
| Product / Service (Consumer Credit) | July - December 2022 |
|---|---|
| Number of complaints opened | 414 |
| Number of complaints closed | 366 |
| Complaints closed within 8 weeks | 357 |
| Closed complaints upheld by Tesco Mobile | 108 |
| Complaints closed within 8 weeks (%) | 98% |
| Complaints upheld by Tesco Mobile (%) | 30% |