Tesco Mobile

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Help & Support


Opening hours

Here you’ll find the opening hours for our call centres and phone shops.

Phone Shops

Most of our stores are open from 9am-6pm Monday to Saturday, Sundays vary.

Find out the opening times for your local Phone Shop by using our store locator.

  • England, Scotland & Northern Ireland – Open as normal
  • Wales – Currently open for service & technical support only.

Our online shop is open 24/7 and you don’t have to sign for your DPD delivery at the moment so you can still practice social distancing.

Customer Service – Covid-19 update

Our Customer Care teams are currently getting more calls than normal.  To avoid waiting on the phone and to give our colleagues more time to help our most vulnerable customers, please see if the answer to your query is listed in our common FAQs or by searching Help & Support.


Opening hours

Customer Care and Technical support
0345 301 4455 or 4455from your Tesco Mobile
Pay monthly sales and upgrade
0800 030 40 30  or 4422
from your Tesco Mobile
Monday to Friday: 8am to 9pm
Saturday: 8am to 8pm
Sunday: 10am to 6pm
Pay as you go sales and returns
Monday to Friday: 8am to 11pm
Saturday: 8am to 8pm
Sunday: 10am to 6pm
Business Sales and Upgrade
Business Care and Tech Support
Monday to Friday: 8am to 9pm
Saturday: 8am to 8pm
Sunday: 10am to 6pm

Business support

If you need help as a business customer our dedicated business team is available on 0345 601 2448 to help you with any queries about your service.

If you’re a business customer looking to upgrade, please call our dedicated business team on 0800 032 1160 so we can work with you to create your upgrade package.

Our business team are available:

Monday to Friday:    8am – 9pm

Saturday:      8am – 8pm

Sunday:        10am – 6pm