- What is the Pay as you go Triple Credit Tariff?
- How does free credit work?
- Free credit and call charges
- Free credit and text charges
- Free credit and data charges
- Favourite numbers
- Tesco Clubcard
- Picture and video messaging
- Meaning of certain words
1. What is the Pay as you go Triple Credit Tariff?
1.1 The Tesco Mobile Pay as you go Triple Credit tariff is an offer that rewards you when you Top-up with additional free credit you can use on certain types of calling minutes, texts and/or data ('Free Credit').
1.2 The Free Credit value awarded will depend on the Top-up value you place on your Account each month. We triple top-ups in £10, £15 and £20 increments. If you top-up £10 in a month we’ll give you £20 Free Credit; for a £15 top-up we’ll give you £30 Free Credit; and for a £20 top-up we’ll give you £40 Free Credit.
1.3. If you top-up by credit or debit card by a value that is not £10, £15 or £20 you will receive the Free Credit for the £10, £15 or £20 increment of your Top-up. For example, if you topped up between £11-£14, you’d get £20 Free Credit for the £10 increment; if you top-up between £16-£19 you’d get £30 Free Credit for the £15 increment.
1.4. The maximum Free Credit you can earn is capped at £40 a month, so if you top up more than £20 in a month you’ll be given £40 Free Credit.
1.5 It’s the total amount that you top-up in a month that counts towards your Free Credit allocation awarded the following month.
2. How does free credit work?
2.1 The Free Credit is provided in addition to any Top-up value you place on your Account.
2.2 Your Welcome Pack will advise you whether you are automatically opted in to the Triple Credit tariff or whether you need you need to opt in by calling 282 free from your Tesco Mobile phone. If you need to register to receive your Free Credit, once you have Topped up you will receive a text message within 24 hours of registering to confirm that your Free Credit has been activated.
2.3 The day on which you first receive your Free Credit will be your 'Anniversary Date' each month. The Anniversary Date is the date by which you must have placed the required amount of Top-up on your Account to receive your next month's Free Credit. You will receive a text message five days before your Anniversary Date to remind you if you need to Top-up.
2.4 If you fail to Top-up your Account before your Anniversary Date, you will not receive Free Credit. If this happens and you subsequently place the required amount of Top-up on your Account, your Free Credit will start again, within 24 hours. Your Anniversary Date will be adjusted to the date that you subsequently place the required Top-up on your Account.
2.5 Your Free Credit is valid for one month from your Anniversary Date and is available only once each month. We’ll work out how much Free Credit you’re entitled to based on the total amount you topped up in the previous month. Unused Free Credit cannot be carried forward. Existing customers transferring tariffs will lose any accrued allowance.
2.6 As you use the applicable types of calls, texts and data, your Free Credit will be reduced at the equivalent of our current call charges.
2.7 Once you have used all your Free Credit, any calls, text and data which would previously have been covered by your allocated Free Credit will be charged from your real Top-up at our current call charges.
2.8 If you have a Bundle which includes a voice, text or data allowance, your Bundle will be used first, then the Free Credit, followed by your real Top-up.
2.9 Calls made, texts sent or data used which is not included as part of your Free Credit will be charged at the current call charges rate.
2.10 Calls to voicemail and Customer Service are decremented from your Free Credit. Calls to selected telephone help lines are free of charge and as such are not decremented from your Free Credit.
2.11 Free Credit can be used in the UK, while periodically roaming within a European Union member state and other select countries (the “HFH Destinations”) and in other countries worldwide (the “International Destinations”).
3. Free Credit and call charges
3.1 Free Credit can be used to make calls in the UK to:
(a) standard UK landlines (starting 01, 02 or 03 numbers only); and
(b) 07 numbers allocated to UK mobile network operators that provide mobile tariffs with substantial national coverage.
3.2 Free Credit can also be used when periodically roaming in a HFH Destination to call standard mobile and landlines in the UK or other HFH Destinations. 3.3 Free Credit can not be used to make calls:
(a) from the UK or from any HFH Destination to non-geographic numbers and free phone numbers (starting 08, &, 05);
(b) from the UK or from any HFH Destination to non-standard or "special" 07 numbers (all those 07 numbers that are not specifically included in your Free Credit, i.e. are not used to provide mobile services), 076 numbers and 070 numbers;
(c) from the UK or from any HFH Destination to any number ranges which Tesco Mobile reasonably believes are being used for call forwarding services, onward calling services or numbers that pay a revenue share. Examples of such number ranges include 07744 or 07755, 078225, 079879, 078730, 078931, 079118, 079112, 078930, 078921, 077000, 079245, 079246, but are subject to change; or
(d) from the UK or from any HFH Destination to premium rate and directory enquiries numbers where special charges apply
(e) from the UK or from any HFH Destination to an International Destination;
(f) from the UK to any HFH Destination.
3.4 Free Credit can be used to make video calls.
3.5 For a list of the numbers and charges which are not included in your Free Credit click here. Please note that this list is updated regularly as new number ranges are allocated or we become aware that the use of existing ranges has changed.
3.6 Any calls made from abroad (including Jersey, Guernsey and the Isle of Man) or to an international destination from within the UK will be charged at standard roaming or international call rates click here.
3.7 Minimum call charges may apply.
4. Free Credit and Text Charges
4.1 Free Credit can be used for:
(a) texts sent in the UK to UK mobiles and
(b) picture or video messages sent from the UK to UK mobiles (subject to having a compatible handset).
4.2 Free Credit cannot be used for:
(a) premium rate texts where special charges apply,
(b) texts sent from the UK or while in a HFH Destination to International Destinations;
(c)texts sent from an International Destination to any number;
(d)picture messages from outside the UK or while in a HFH Destination; or
(e) any chargeable texts you receive.
4.3 Any texts sent from abroad (including Jersey, Guernsey and the Isle of Man) or to an international destination from within the UK will be charged at standard roaming or international call rates. Click here for more information.
4.4 Any texts sent from an International Destination or to an International Destination from within the UK or while in a HFH Destination will be charged at standard roaming or international call rates. Click here for more information.
5. Free Credit and Data Charges
5.1 Free Credit (where applicable) can be used in the UK or in a HFH Destination and can be used for all our different types of mobile data (for example Edge/GPRS/3G/HSPA areas) and will not differentiate between the types of mobile data you are using. Your data allowance will not rollover from one month to another.
5.2 All usage must be for your private, personal and non-commercial purposes. You may not use your SIM Card:.
(a) in, or connected to, any other device including as a mobile modem;
(b) to allow the continuous streaming of any audio / video content, enable Voice over Internet (VOIP), P2P or file sharing; or
(c) in such a way that adversely impacts the service to other Tesco Mobile or Telefonica O2 UK customers.
5.3 If we reasonably suspect you are not acting in accordance with this paragraph, we reserve the right to impose further charges, impose network protection controls which may reduce your speed of transmission or disconnect your tariff at any time, having attempted to contact you first.
5.4 To access data services your mobile device must be data compatible and enabled. Access to data services is subject to network coverage.
5.5 A 4G ready phone, a tariff with a 4G enabled data bundle and a 4G SIM card are all required to use the Tesco Mobile 4G Services. A software update on your phone may also be required. You are responsible for correctly inserting the 4G SIM card and installing any required software on your phone. You must also follow any instructions we send to you for accessing our 4G network.
5.6 To enable 4G you must purchase a 4G enabled data bundle or contact our Customer Care team to add 4G to your subscription.
5.7 Once you have access to our 4G Services, you will only be able to access mobile internet data over our 4G network if you are in a 4G coverage area. When in our other mobile data network areas (for example Edge/GPRS/3G/HSPA areas) you will still be able to access non-4G data over these networks as usual.
5.8 Our coverage checker provides an indication and prediction of outdoor coverage, but coverage may vary depending on time, location and handset. Data reception and speeds may not be as good indoors or in a car. Radio-based mobile technologies can also be affected by local factors including buildings, trees and even weather conditions. The coverage checker is a guide and does not guarantee signal coverage. Check for live network updates in affected areas at http://status.o2.co.uk/
5.9 4G Service Fair Usage Policy: Use of the 4G Service is subject to the following fair usage policy which includes, but is not limited to, usage by you (or any third party permitted by you): (i) of the Tesco Mobile Network and / or the 4G Service for commercial purposes; (ii) which we reasonably believe adversely impacts the service of other customers or may adversely affect the Tesco Mobile Network and / or the 4G Service ; or (iii) which we reasonably believe excessively or continually exceeds any upper limit which is imposed.
5.10 We reserve the right to monitor your usage and, if we reasonably determine that your use is abusive or in breach of our fair usage policy, we may do any or all of the following: (i) request you to moderate your use; (ii) impose further charges in respect of your atypical or abusive use; or (iii) suspend or withdraw your access to the 4G Service or other services or both. This will not affect your standard voice and text usage.
6. Favourite Numbers
This section is only applicable if you placed Credit on your Account or first used your Mobile Phone on our Network prior to [28.02.2011]. Favourite Numbers is not available to you if you placed Credits on your Account or first used your Mobile Phone on the Network after 28.02.2011.
6.1 Your Favourite Numbers can only be used to make calls or send texts to those numbers which would form part of any Free Credit as set out in the ‘Triple your Credit’ section.
6.2 Favourite Numbers call and text rates apply only if calls are made or texts are sent in the UK.
6.3 To set-up your Favourite Numbers call 282 free from your Tesco Mobile and follow the instructions or access My Tesco Mobile. Click here for more information. Please allow 48 hours for your Favourite Numbers to be activated.
6.4 You need to ensure that when dialling your Favourite Numbers, you dial them using the same format as you have given them to us when registering
6.5 There are no limits to the number of calls or texts you can make in any one month period to your Favourite Numbers.
6.6 Minimum call charges will apply to all calls to Favourite Numbers.
6.7 You can change your Favourite Numbers once within any 30-day period by calling 282 free from your Tesco Mobile or logging onto My Tesco Mobile. If you want to continue with the same numbers then you don’t need to do anything.
6.8 If your mobile number is barred for whatever reason then you may lose the benefits of your Favourite Numbers', and be required to set them up again.
6.9 Once you have activated your Favourite Numbers, you are deemed to have accepted the terms and conditions in relation to this service.
6.10 Favourite Numbers are subject to reasonable use as determined by Tesco Mobile. Tesco Mobile reserves the right to remove, vary or amend any elements of the service.
7. Tesco Clubcard
If you have a Clubcard, you can collect Clubcard points for top-ups made with Tesco. To do this, you’ll need to register your Clubcard to your My Tesco Mobile account. Clubcard points are awarded for top-ups made in Tesco stores, online or by calling 4444. No points are allocated for top-ups using other methods e.g. ATMs, non-Tesco stores. Payments made for handsets will also collect Clubcard points. Please note, it can take up to 72 hours after you’ve topped-up for your points to appear on your Clubcard account.
8. Picture and Video Messaging
8.1 To send picture and video messages or make video calls a compatible handset is required.
8.2 If you acquire a picture messaging handset from a non Tesco Mobile source you must inform your service provider in order for picture or video messaging or calls to be set up on the Tesco Mobile network. Picture and video messaging and calls will work in foreign networks with which Tesco Mobile has a GPRS roaming agreement, subject to coverage and applicable charges.
9.1 Tesco Mobile reserves the right to remove, vary or amend any element of this tariff. Please see the Tesco Mobile Pay as you go service terms and conditions for further details on changes to your agreement with us. Click here.
10.Meaning of certain words
10.1 The following list gives an explanation of some of the words used in these terms and conditions:
Account(s): your Tesco Mobile account applicable to one mobile telephone number for which you have chosen to receive the Tesco Mobile Pay as you go service;
Agreement: the agreement between you and us as set out in the Tesco Mobile Pay as you go Service Terms and Conditions, the User Guide, the Price List and these Tariff Terms and Conditions.
Credit: credit paid to your Account, either by voucher, Electronic top Up, credit or debit card, or by other means approved by us;
Mobile Phone: the mobile phone to which this Agreement relates;
Network: the telecommunications system that provides Tesco Mobile;
Top-up: credit paid to your Account either by voucher, Electronic Top-Up, credit or debit card, or other means approved by us.
Tesco Mobile Limited is authorised and regulated by the Financial Conduct Authority for its credit offering; No. 616583. Registered in England No. 4780736. Registered Office: Tesco House, Shire Park, Kestrel Way, Welwyn Garden City, Hertfordshire, AL7 1GA. VAT No. 815384524
Last updated:7th June 2017