Viewing this page won't use up any of your data. When you leave this page you'll start using up data as normal, it'll come out of your monthly allowance or cost the same as it does in the UK.
European roaming with Home From Home
Until 2025, you can use your minutes, texts and data in our 48 European Home From Home destinations to call and text standard numbers or go online as you would at home. If you run out, you'll just pay our standard rates.
Calls to Home From Home destinations when you're in the UK and calls to premium numbers in Home From Home destinations are not included in Home From Home. To find out how much things not included your allowance will cost while you're away, scroll down to our standard UK rates pages.
Home From Home isn't meant for people who live abroad, so we have some limits to stop that happening. It's all in our fair usage policy.
Home From Home destinations
Along with all the EU countries, we've also added lots of other popular destinations:
Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Jersey, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Slovakia, Slovenia, Spain, St. Martin, St. Barts, Sweden, Switzerland, Vatican City.
Calls are unavailable from French Guyana, Guadeloupe, Martinique, Mayotte, Reunion, St Barts and St Martin.
All Tesco Mobile customers can enjoy using Home From Home until 2025.
- If you joined us or upgraded on or after 16 June 2022, you can use your phone like you do at home without additional roaming charges for the until 2025. We will be in touch with all impacted customers at least 30 days ahead of any changes taking effect. Current roaming prices are available at tescomobile.com/roaming
- If you joined us before 16 June 2022, then you can continue to use Home From Home until you choose to upgrade.
No, it’s just the same as using your phone in the UK. When you’re in Home From Home destinations, your minutes, texts and data will come from your bundles, otherwise, they’ll come off your balance (including your free credit from Triple Credit).
Once you've used up your allowances, this is what it'll cost when you're in Home From Home destinations.
| Calls to any standard UK & Home From Home numbers | 55p/min |
| Texts to any standard UK & Home From Home numbers | 20p/message |
| Using data | 10p per MB |
| Calling Customer Care (4455) | 20p/call |
| Listen to your voicemail (905) | 55p/min |
| To call 999 or 112 emergency services | Free |
| Home from Home surcharge (applied if our fair usage policy is exceeded) | 0.35p per MB |
And this how much it'll cost to do things that aren't included in your monthly allowance.
| Picture messaging | 55p/message |
| Voicemail callback service | 10p/min |
| Tesco direct enquires (118323*) | £1.50/min and 55p/min access charge |
| Video calling | 50p/min |
| 05 numbers | 55p/min |
Want to see our full price list for pay monthly tariffs? (This link will take you away from this page, so you'll start using up data).
Once you've used up your bundles and any free credit, this is what it'll cost when you're in Home From Home destinations.
Triple Credit and Rocket Pack tariffs
| Calls to any standard UK & Home From Home numbers | 25p/min |
| Texts to any standard UK & Home From Home numbers | 10p/message |
| Using data | 10p per MB |
| Listen to your voicemail (905) | 15p/min |
| Picture messaging | 55p/message |
| Video calling | 50p/min |
| Calling Customer Care from your Tesco Mobile phone | 20p/call |
| Using WAP (not GPRS) | 10p/min |
| Tesco Mobile 118 323 directory enquires | £1.50/min and 55p/min access charge |
| Topping-up on 4444 from your Tesco Mobile phone | Free |
| To call 999 or 112 emergency services | Free |
| 05 numbers | 55p/min |
| Home from Home surcharge (applied if our fair usage policy is exceeded) | 0.35p per MB |
Extra tariff standard rates
| Calls to any standard UK & Home From Home numbers | 15p/min |
| Texts to any standard UK & Home From Home numbers | 5p/message |
| Using data | 60p per MB with a maximum daily charge of £5 |
| Listen to your voicemail (905) | 15p/min |
| Picture messaging | 55p/message |
| Video calling | 50p/min |
| Calling Customer Care from your Tesco Mobile phone | 20p/call |
| Topping-up from your Tesco Mobile phone (4444) | Free |
| To call 999 or 112 emergency services | Free |
| 05 numbers | 55p/min |
| Home from Home surcharge (applied if our fair usage policy is exceeded) | 0.35p per MB |
Lite tariff standard rates
| Calls to any standard UK & Home From Home numbers | 8p/min |
| Texts to any standard UK & Home From Home numbers | 4p/message |
| Using data | 10p per MB |
| Listen to your voicemail (905) | 8p/min |
| Picture messaging | 55p/message |
| Video calling | 50p/min |
| Calling Customer Care from your Tesco Mobile phone | 8p/min |
| Topping-up from your Tesco Mobile phone (4444) | Free |
| To call 999 or 112 emergency services | Free |
| 05 numbers | 55p/min |
| Home from Home surcharge (applied if our fair usage policy is exceeded) | 0.35p per MB |
- This policy applies to travel in the Home From Home (" HFH ") Destinations and each of the Tesco Mobile Service Terms , the Tesco Mobile Pay Monthly Tariff Terms , the Tesco Mobile PAYG Service Terms and the Tesco Mobile PAYG Tariff Terms are subject to this policy. The following EU and additional destinations (additional destinations being subject to change) comprise the HFH destinations:
Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Republic of Cyprus, Czech Rep, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Jersey, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Slovakia, Slovenia, Spain, St. Martin, St. Barts, Sweden, Switzerland, Vatican City. - When travelling in any of the HFH Destinations, calls and texts to standard UK landlines, UK mobile numbers, standard HFH landlines, standard HFH mobiles, as well as data usage (together, “HFH Usage”), will be charged as if you were in the UK (e.g. taken from your bundle allowance, if you have one). Non-standard or premium service numbers are expressly excluded.
- HFH Usage in a manner that is inconsistent with reasonable customer behaviour or inconsistent with the principles set out below may be considered an unfair use of our services and a breach of our Fair Usage Policy. A breach may result in the immediate suspension of the services, an application of a surcharge (after we notify you and give you two weeks to fix the breach if you are in one of our EU destinations). All applicable charges which may be levied can be found on our List of Charges.
- HFH Usage shall be limited to periodic travelling and to usage that follows reasonable consumer holiday and travel patterns. It is available for customers who are normally resident in the UK. We will monitor your HFH Usage and location over a rolling 4 month period. Where you are found to be in one our HFH destinations and HFH Usage exceeds 2 months during this monitoring period (in comparison to being in the UK or elsewhere), you will have exceeded our fair usage policy. You will be informed that you have exceeded the fair usage policy by text message and from the receipt of this message, you will have two weeks to reduce your HFH Usage. If after 2 weeks your HFH Usage has not been reduced then we will apply a data surcharge for continued HFH Usage of 0.35p/MB. When your HFH Usage pattern changes to under 2 months in a rolling 4 month period, we will remove the surcharge. You will receive a message from us to let you know when surcharges are being applied and removed.
- You must only use our services or SIM cards for private, personal and legitimate consumer purposes. You must not use our services or SIM cards for business purposes. You must not use, or allow anyone else to use, our services or SIM cards for call forwarding services, concurrent calling, paging services, onward calling services or to contact numbers that pay a revenue share and you can’t resell our services.
- HFH Usage which involves sending unusually high volumes of SMS messages or sending SMS messages to an unusually large number of recipients or distribution groups or sending any automated or unsolicited SMS messages including sending spam text messages would fall outside this Fair Usage Policy.
- Where we establish, with objective and substantiated evidence, that a number of SIM cards have been the object of organised resale to persons not effectively residing in or having stable links entailing frequent and substantial presence in the United Kingdom in order to enable consumption of regulated retail roaming services provided at the applicable domestic retail price other than for the purpose of periodic travel, Tesco Mobile shall take immediate proportionate measures in order to ensure compliance with all conditions of the underlying contract.
If you need more minutes, texts and data than you've got in your allowances, you can buy a bundle. This will help to avoid paying standard rates, meaning you get the best value.
What bundles can I get?
Why should I get a bundle?
You make big savings by using a bundle because you get more minutes, texts or data for your money and you avoid paying standard rates.
For example, if you buy our pay as you go text bundle, you save almost 10p for every text you send. With our pay as you go call bundle, you can also save 22p a minute on every call you make!
How can I get one?
The easiest way is through our free pay as you go app available to Android and iPhone customers or by logging into My Account and going to ‘My discounts or bundles’ (both these links will take you away from this page, so you’ll start using data). Alternatively call 282 free from your Tesco Mobile phone to buy, change or cancel a bundle.
If you'd like to make a one-off payment you can do this by calling 4488 from your Tesco Mobile. If you can't call from a Tesco Mobile phone, you'll need to contact us (This link will take you away from this page, so you'll start using up data).
To check what payments you've made or to make a payment online login to your pay monthly account (This link will take you away from this page, so you'll start using up data).
You use data whenever you use the internet on your device. You might need a bit more data sometimes, so you've got two options to help you get the best value.
Buy a one-off data bundle
One-off minute bundles last until the end of your billing month, they don’t renew and any remaining allowance doesn’t roll over. You’re charged for them on your next bill.
Occasionally there’s a short delay before your bundle’s ready. For more info, please read our terms and conditions.
We know your data needs can change, so we've created these one-off data bundles that you can buy at any point to get you to the end of the month.
| 500MB | £3 |
| 1GB | £6 |
| 2GB | £8.50 |
| 5GB | £12 |
| 10GB | £17 |
| 20GB | £22 |
| 50GB | £40 |
| 100GB | £55 |
To buy a one-off data bundle for your Tesco Mobile device, log in to My Account (This link will take you away from this page, so you'll start using data). Once you've logged in click 'View or change my tariff & credit agreement' and then select 'Add or view one-off bundles'. If you haven't already, it's really easy to buy your bundle in our free Tesco Mobile app (This link will take you away from this page, so you'll start using data).
Increase your monthly data allowance
You can increase your monthly data allowance at any time by using a monthly data bundle. We've got bundles from 500MB up to 30GB.
To buy one, just log in to the Tesco Mobile app (This link will take you away from this page, so you'll start using data) or get one through My Account (This link will take you away from this page, so you'll start using data). Your new allowance will start on your next bill date. It will last for the month and then automatically renew.
If you find you're not making the most of your allowance or you run out before the end of the month, you can change your monthly data bundle at any point, with changes taking effect on your next bill date. If you do run out of data you'll be charged at 10p/MB up to your account limit.
Data bundles
You can choose a bundle from 500MB up to 8GB a month and change it whenever you want.
To buy, change or cancel a data bundle just log in to My Account (This link will take you away from this page, so you'll start using data) and go to 'My discounts and bundles'. You can also buy up to a 1GB bundle by calling 282 free from your Tesco Mobile phone. The bundle will be added to your account within 4 hours of buying it.
Another easy way is to text 28948 for free:
| Bundle | Cost | To get it, text... |
|---|---|---|
| 500MB | £5.00 | 500MB |
| 1GB | £7.50 | 1GB |
| 2GB | £10.00 | 2GB |
| 3GB | £12.50 | 3GB |
| 4GB | £15.00 | 4GB |
| 6GB | £17.50 | 6GB |
| 8GB | £20.00 | 8GB |
To cancel, text STOPDATA to 28948.
All data bundles last for a month and automatically renew. We'll text you when your bundle's about to renew so you can make sure you've got enough credit to pay for it. If you don't have enough credit, your bundle will be cancelled and you'll pay 10p/MB for any data you use. You'll need to add the bundle again if you want to keep it – the info at the top of this page tells you how to change your data bundle.
If your data bundle's going to run out before the end of the month, you can buy another data bundle. Remember, any data left in your current bundle will be lost if you buy a new one.
Call and Text Bundles
You can add a call or text bundle for £5 a month.
Just log in to My Account and go to 'My discounts and bundles' to buy, change or cancel a bundle. You can also call 282 free from your Tesco Mobile phone.
Calls or texts to 01, 02, 03 numbers and standard UK numbers are included in the bundles.
The easiest way to add a bundle is to text 28948 for free. To stop it, text 28948 too.
| Bundle | 150 minutes | 5000 texts |
|---|---|---|
| Cost | £5.00 | £5.00 |
| To get text… | VOICE150 | 5000TEXTS |
| To Stop text… | STOPVOICE | STOPTEXTS |
Bundles start within 4 hours of buying them and automatically renew every month, unless you cancel them. When your bundle's about to renew, we'll text you to let you know we'll be taking payment from your top-up (you can't pay for it with free credit).
Make sure you've got enough top-up before you opt in to a bundle. If you don't have enough top-up, we'll cancel your bundle and you'll pay for calls and texts at standard rates.
You can have more than one bundle on your account, but they can't be the same type, whether they're free or paid for.
For example:
You can have a minutes bundle and a text bundle but you can't have two text bundles. If you add a paid for bundle on top of a free bundle, the free one will be cancelled. Your bundle lasts for 30 days from the date you buy it, and you can't get another one of the same type in that time. So if you use it up early, you'll still need to wait until the 30 days is up before you get the next one.
Check what's left of your bundle by texting BALANCE to 2112 (it's free). Any minutes or texts you haven't used in your bundle won't roll over to next month, so make sure you use them up if you can.
If you're a pay as you go customer and you top-up £15 or more in one transaction, you can choose one of these free bundles*:
- 5,000 texts
- 150 minutes to any network
- 500MB of data
Your free top-up bundle is automatically set to 5,000 texts. If you'd like to change it call 282 free from your Tesco Mobile device and follow the prompts or log in to My Tesco Mobile (This link will take you away from this page, so you'll start using data).
If you want to change your free top-up bundle, you'll need to do it a month in advance. Also, you can't have more than one bundle of the same type at the same time - for example, two data bundles.
You'll get your free bundle on your free credit anniversary date each month, as long as you top-up at least £15 in one transaction before your anniversary date. We'll text you to confirm we've added the bundle.
Your free top-up bundle lasts for one month. It doesn't rollover so when your free bundle ends you'll need to top-up £15 or more in one transaction to qualify for another free bundle at your next anniversary date.
You can check your bundle balance or find out your free credit anniversary date by calling 282 free from your mobile or texting 'BALANCE' free to 2112.
*If you joined the Triple Credit pay as you go tariff before 1 May 2012, please call 282 free from your Tesco Mobile device to opt in to free top-up bundles. If you're on any other pay as you go tariff, please call 282 free from your Tesco Mobile device to opt in to our Triple Credit tariff, so that you can receive free top-up bundles. If you're not sure what Tariff you're on call 282 free from your Tesco Mobile device to find out or download the Tesco Mobile app and go to the Tariff section
There are lots of ways you can keep yourself or a friend topped-up. It's quick, easy and you'll collect Clubcard points when you do.
First time topping-up?
If you're a new SIM only customer, your first top-up must be made in-store. It can't be made over the phone or online for security reasons. After that you can top-up however you'd like.
If you've bought a Tesco Mobile phone online you can top-up in-store or using an online top-up.
By Tesco Mobile app
You can top-up and check your balance using our free pay as you go app (This link will take you away from this page, so you'll start using data). It's available for Android and iPhone customers.
Using the app you can redeem top-up vouchers bought in store and top-up using a credit or debit card that's already registered with us.
By phone
To top-up with your credit or debit card just call 4444 free from your Tesco Mobile device or 0345 940 0000 from a landline.
In Tesco stores
You can buy a top-up voucher from any Tesco store. The voucher is a paper receipt with a 16 digit voucher number on it.
To use a voucher, call the top-up line on 4444 free from your mobile or 0345 940 0000 from a landline. You can also use it in the Tesco Mobile app.
You'll receive a text message confirming the top-up: 'Top-up successful - your new balance is £xx.xx'.
Online
You can top-up or set up a regular, auto or SMS top-up (This link will take you away from this page, so you'll start using data) online - you'll need to register for an online top-up account first.
Online top-up only works in the UK and using a registered UK bank account. If you have any problems registering or topping-up online, take a look at our help page (This link will take you away from this page, so you'll start using data).
With an E top-up card
You should receive an E top-up card in your SIM pack or with your new phone. Before you can use the card, you must register it to your mobile number – to do this text TOPUP to 28589 free from your Tesco Mobile phone.
Once you've registered your E top-up card you can use it to top-up at any Tesco store or in over 100,000 shops that display the green E top-up logo.
When you top-up, you'll be given a receipt with the transaction ID. Please keep this in case there's an issue with the top-up.
You can order an E top-up card online via My Account (This link will take you away from this page, so you'll start using data).
- Pay monthly
- Pay as you go
Pay monthly customers
All our phones are set by default to block access 18+ adult content. If you're the account holder and you want to access 18+ content you'll need to confirm your age. You'll also be able to turn on parent controls to restrict access to content suitable for under 12s.
How to see 18+ content
To change your content settings, you need to confirm your age first. Once confirmed, you can change your content settings at any time in your Account.
To change your settings straight away, login to My Account and follow these steps:
1. In the section 'My tariff & bundles', select the first option 'View my tariff...'
2. Look for 'Parental Controls and favourite numbers' and select ‘Update’
3. On the Security Settings page, enter or create your PIN
4. From here you can restrict your content to either under 12s, under 18s or 18+
5. If you haven't already confirmed that you're over 18, this is where we'll ask you to confirm your age with your credit card (Visa or Mastercard, sorry no debit cards - if you don't have a credit card, then please contact us. )
6. We’ll use your credit card details to verify this, no money will be deducted from your account.
Pay as you go customers
All our phones are set by default to block access 18+ content. If you're the account holder and you want to access 18+ content you'll need to confirm your age. You'll also be able to turn on parent controls to restrict access to content suitable for under 12s.
How to see 18+ content
To change your settings straight away, login to My Account and then:
1. Select 'My settings'
2. From here you can restrict your content to either under 12s, under 18s or 18+
3. If you haven't already confirmed that you're over 18, this is where we'll ask you to confirm your age with your credit card
4. We’ll use your credit card details to verify this, no money will be deducted from your account.
Tesco Mobile is a consumer service. Profligate use of the Tesco Mobile Network and Services is prohibited.
We reserve the right to monitor your usage and, if we reasonably determine that your use is abusive or in breach of our fair usage policy, we may do any or all of the following: (i) request you to moderate your use; (ii) impose further charges in respect of your atypical or abusive use; or (iii) suspend or withdraw your access to the 4G Service or other services or both. This will not affect your standard voice and text usage.
It looks like you’re running out of data, minutes or texts. There could be a few reasons for this.
Approaching the end of your account limit
Pay monthly customers will be charged standard rates until your monthly allowance renews. If you’re low on data you have the option of buying a one-off bundle.
Pay as you go customers will need to top-up. Call 4444 to top-up.
Safety buffer
You can view, manage and add a new safety buffer in our app, My Account or by calling 4488 from your Tesco Mobile phone. You can also increase your safety buffer immediately up until your next bill date, or you can permanently increase or decrease it from your next bill date.
Nearing the end of your bundle or Rocket Pack
You can choose to use it up and then pay standard rates until it automatically renews or alternatively you can buy a new Rocket Pack or one-off bundle. If you add a Rocket Pack or bundle, any allowances left on your current Rocket Pack or bundle will be lost.
Running out of free credit
Once you’ve used up your free credit, it’ll be taken out of your pay as you go top-up. Call 4444 if you need to top-up.
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