Keep your number

All Tesco Mobile SIM cards come with their own mobile number. You can either use this new number or you can keep your existing number.
If you want to keep using your existing number:
Ask your old network for a 'PAC code'.
Once you've got your PAC code  complete one of the following forms:

It can take up to two working days to transfer your number. We'll email you when it’s done
Before we transfer your number
  • Copy all your contacts from your old SIM to your phone’s memory
  • Use up any top-up on your old network (any Tesco Mobile credit will stay on the new SIM card)
  • Make sure your phone will work with a Tesco Mobile SIM. You may need to get it unlocked.
  • You can use your temporary number on your Tesco Mobile SIM card to make and receive calls

What happens on the day of your transfer
Before you're connected to the Tesco Mobile network, you’ll lose your signal for a while.
When this happens:
  • Switch off your phone
  • Put in the new SIM cardSwitch your phone back on and check it works ok
  • Your signal may not come back until 6pm. If it doesn’t return straight away, try switching your phone off and on a few times during the day. 

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Ask Rachel our virtual assistant


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