Parental controls & content settings

All our devices are set by default to access under 18 content only.

Changing your content settings  
If you’re the account holder you can turn on parental controls to restrict your devices's access to under 12 content only or you can allow access to over 18 content.
 
When you change your content settings, you can choose:
· Content suitable for under 12s
· Content suitable for under 18s
· Content rated as 18+
 
How to see 18+ content
You’ll need to have your credit card (Visa or Mastercard) handy. Sorry, but you can’t use a debit card.

When we check your age, we charge £1 to your credit card. This will show as a £1 payment to Tesco Mobile on your card statement. We’ll give you a refund of £1 on your next mobile bill or as a device credit.

Or you can call us on 282 (free) from your Tesco Mobile device to confirm your age with your credit card.

Using a tablet or want to confirm without a credit card?

You can confirm your age with our online form instead.

If you have more than one device or tablet on your account, you'll need to choose the settings for each individual device.

We don’t control Wi-Fi or iTunes or Google Play
Our parental controls only work when you’re going online via our mobile network. We can’t control any online content when your device is connected via Wi-Fi or via content sites like iTunes.

Blocking unwanted messages via Bluetooth
Parental controls doesn’t affect Bluetooth.  If your device has Bluetooth, you may get unexpected or unwanted messages from other users. However you can switch off Bluetooth so your device isn't visible to other Bluetooth users.

If you need help switching off Bluetooth, our device guides or your device manufacturer's manual will tell you how.

Controlling content on BlackBerry 
At the moment, our content settings don’t apply to BlackBerry. However, BlackBerry does block the Internet Watch Foundation list of ‘potentially criminal content’, which also includes some 18+ content.

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